Service Supervisor

About the Company: RDO Equipment is the world's largest and most trusted John Deere and Vermeer equipment dealers, selling and supporting John Deere Construction & Forestry, and Agricultural & Turf machinery, as well as the full range of Vermeer equipment.    About the Role: We have an opportunity in our Service Dept at our Gympie branch for a strong administrator. A varied role that will see you working very closely with our service technicians and our customers.

The key responsibilities of this role will include but not limited to: Providing excellent customer service, seeking customer feedback and giving advice to customers over the phone, or face to face Monitor and manage daily workflow, compliance with company defined procedures Assigning jobs to Service Technicians, following up with employee issues or concerns. Maintaining product knowledge and some liaison with the Parts department, as necessary Addressing and resolution of customer disputes, in conjunction with the Service Manager Timely…