Service Support Coordinator

• Full time position based at ourNational Office in Glebe
• $81K - $88K Inc Super + Salary Packaging
• Flexible Friendly organisation, WFH & part time options available

Our Organisation 

The Benevolent Society’s vision is to build a just society where all Australians can live their best life. For more than 200 years we have supported people at the margins of society: Aboriginal and Torres Strait Islander Australians; children, young people, and their families; older people; carers and people with disability. We are an independent, non-religious service provider which supports people to live life their way.   

As part of The Benevolent Society vision, we are strongly committed to reconciliation with our First Nations people of Australia. We remain steadfast in our commitment to promoting the economic, political, and social inclusion of Aboriginal and Torres Strait Islander peoples.  

About the role  

Join our passionate and dedicated Support Centre Team where you will be responsible for knowledge management and data maintenance across various platforms. Use your efficient oranisational and time management skills to coordinate client onboarding and service connection across Support Centre teams when required including the client intake, assessment and liaison with internal and external stakeholders. 

Duties 

• Provide a range of effective administration services to enable services to be delivered in a timely and effective way. This could include documentation preparation, collation of information into templates, data entry, providing information to internal and external customers, filing and archiving.
• Coordinate service content, including preparation of documentation, information, presentations, promotional materials and packs, with the support of your Team Leader/Manager.
• Collaborate with your Team Leader and Manager provide reporting and recommendations regarding the Support Centre learning needs and contribute to the development of tools, learning and supporting materials to support teams to improve performance.
• Provide support for events and/or activities such as catering, registration and tracking of participants, communications with participants and other stakeholders, organisation of internal/external guests speakers as required.

Skills and experience

• A Certificate IV or Diploma qualified in business, health, Community Services or related area is highly advantageous; or
• At least 12 months experience in a similar role, or a role that allowed you to build the skills to drive quality and process improvement or where you provided project support
• Good understanding of the client vulnerabilities of individuals who may access the service and their needs
• Understanding of the needs of diverse communities such as Aboriginal and Torres Strait Islander, culturally and linguistically diverse (CALD), and LGBTQI+ communities
• Experience in the health or community services sectors would be an incredible advantage 

OUR BENEFITS

We support people to live their best life. That includes you, our employee. A best life is deeply personal. It can change as life changes. Here are a few things you might be interested in:

• Salary Benefits - In addition to your salary you can package up to $15,900 pa pre tax and benefit from a $2,650 meals and entertainment card + discount program and package vehicles!
• Work/Life Balance - Flexible work arrangements including part time hours + laptop & phone provided to work remotely + 1 accrued day off a month for full time employees.
• Recognition and Reward - Length of Service rewards + long service leave after 5 years.
• Wellness- Fitness passport + Employee Assistance Program + opportunity to purchase additional leave.
• Professional development- Ongoing learning, training and career progression opportunities.
• Our Reconciliation Commitment – First Nations employees have access to cultural and ceremonial leave, as well as the options to be a voice on our First Nations Staff Reference Group & RAP working group and have the opportunity for cultural and professional development that supports career pathways.

APPLY ONLINE TODAY!

Contact Monisha on 0410404*** for a friendly confidential chat.

The Benevolent Society respects and promotes human rights and diversity and is committed to building an inclusive culture. We welcome diversity in all its forms; applications from underrepresented communities are strongly encouraged. We value relationships with our local Aboriginal community and welcome applications from its members. We see ability not disability, if you identify as a person with a different ability, please get in contact to let us know how we can accommodate your needs. We pride ourselves on being a client and child safe organisation and as such all our staff and volunteers go through security screening relevant to the role.

• Click here for the Position Profile