Servicenow Solution Architect

About Cognizant :
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or .
Job Summary :
As a ServiceNow Solution Architect, you will be reporting to the regional ServiceNow Leadership and collaborate with many other teams globally in Cognizant (e.g. Presales, Client Partners, Country Teams, Delivery teams) to deliver large programs, support customers on their digital transformation journey with ServiceNow and support pre-sales team with new pursuits in the region around ServiceNow and Enterprise Service Management.
Roles & Responsibilities:
- Serve as a trusted technical advisor for our customers on their digital transformation journey with ServiceNow
- Lead and own ServiceNow technical deliveries
- Aligns architectural strategy with business requirements
- Translate requirements into technical designs, evaluating with ServiceNow platform capabilities and best practices
- Propose ServiceNow innovation roadmap to serve towards the best future-proof platform architecture and investment value
- Ensure the technical team follows the standard processes and drive towards successful product releases.
- Guide, mentor and train team members
- Create value-adds and accelerators on ServiceNow, including pre-sales support
- Define and implement differentiators for ServiceNow business development
Skills Required:
- Ability and demonstrated experience in running large scale application transition & transformation programs
- Demonstrated experience in leading sprint planning efforts, reviewing stories against business requirements, splitting epics, and organizing development teams
- Experience on multiple ServiceNow products such as – ITSM, ITOM, SPM, ITAM, SecOps, IRM, TPSM, HRSD, Workplace Service Delivery, Legal Service Delivery, CSM, AppEngine, OT & ESC Pro
- Experience on Mobility, Discovery and Orchestration
- Experience in design, development and deployment in ServiceNow
- Experience in complex data migration
- Excellent experience on complex ServiceNow integrations and creating integration architecture
- Excellent understanding of ITIL 4 practices and experience in conducting trainings on ServiceNow
- Exposure to Machine Learning, AI, Analytics & UX led design
- Self-motivation, high-energy, a proactive disposition and a team player mentality
- Demonstrable delivery experience with project commercial & delivery teams and high client satisfaction ratings
- ITIL Foundation or higher certification
- Agile certification
- Multiple ServiceNow Implementation Specialist & Admin certification(s)
Next Steps
If you feel this opportunity suits you, or Cognizant is the type of organization you would like to join, we want to have a conversation with you! Please apply directly with us.
For a complete list of open opportunities with Cognizant, visit
Cognizant is committed to providing Equal Employment Opportunities. Successful candidates will be required to undergo a background check.
Employee Status : Full Time Employee
Shift : Day Job
Travel : No
Job Posting : Feb 01 2024
About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us