Service/Office Coordinator

Grace Recovery Hub, an established NDIS provider, is at the forefront of delivering essential support services to individuals navigating their recovery journey. Our commitment to providing exceptional NDIS support has led to the rapid expansion of our business. As a result, we are seeking a dedicated Service Coordinator to join our team at the Cranbourne office. At Grace Recovery Hub, we are passionate about creating safe and supportive environments that foster growth and empowerment for every NDIS participant we have the privilege to support. This role is pivotal in ensuring the seamless operation of our office and the delivery of high-quality services in alignment with NDIS Quality and Safety Standards.

Key Responsibilities:

• Scheduling and Rostering: Manage schedules and rosters for team members, ensuring optimal coverage and efficiency.
• Arrange Meet and Greets: Coordinate introductions and meetings between participants and team members to foster a supportive atmosphere.
• Weekly Reporting: Prepare and distribute weekly reports summarising office activities and key metrics to relevant stakeholders.
• Follow Up on Referrals: Proactively follow up on referrals and inquiries, providing timely assistance and guidance as required.
• Answer Phone Calls: Serve as the primary point of contact for incoming calls, providing information and directing inquiries appropriately.
• Daily Case Notes and Reporting: Review and process daily case notes and reports, ensuring accuracy and completeness of documentation.
• Feedback Collection: Gather feedback from participants and team members to identify areas for improvement and implement necessary changes.
• Monitoring Office Emails: Monitor and respond to emails promptly, ensuring timely communication and appropriate handling of messages.
• Induction and Training: Coordinate and facilitate inductions for new team members, as well as organise ongoing training sessions to ensure compliance with NDIS Price Guide and Quality and Safety Standards.

Requirements:

• Qualification/degree in the relevant area desirable
• A strong understanding of mental health and NDIS guidelines is essential. Previous experience in a similar role within the mental health or disability sector is advantageous.
• Exceptionally high standard of written and verbal communication skills - you must have a professional, polite, and helpful disposition.
• Minimum two years experience in a health/disability administration role
• Effective time management and prioritisation skills
• Strong organisational skills, high attention to detail, and good problem-solving abilities
• Proficiency in Microsoft Office and relevant NDIS software applications.

Additional Information:

This is a full-time position based at our Cranbourne office, operating from Monday to Friday, with work hours from 9:00 am to 5:00 pm. Please note that this role does not offer the option for remote work and requires on-site presence at our office location. Initially, the position will commence as  casual with the potential for permanent employment based on performance.