Services Officer - Geelong

Services Officer - Part Time (36 hours per fortnight), Permanent

V/Line's purpose is to connect Victorians through safe, reliable, and accessible transport. We believe in giving all Victorians opportunities through travel and transport - connecting them to jobs, education, family and friends, services, tourism and trade.

V/Line is experiencing significant growth and we're delivering more services, more trains, cheaper fares, and huge projects. With more than 3700 weekly train and coach services, an expansive freight network and unprecedented rail investment, millions of Victorians depend on us to deliver. You could be one of our 2700 committed team members who are up to the challenge.

Reporting to Customer Services Managers, could you be our next Services Officer?

About the role

The Services Officeris a permanent, part-time (36-hours) position based out of Geelong station.

The role has you working at Geelong station, where you will deliver the best possible service to customers travelling on V/Line services while supporting safety on and around the rail.

In this work, you will:

• Communicate accurate and timely information to customers, ensuring coach replacements are organised where required
• Complete ticket sales and seat reservations
• Maintain the presentation and cleanliness of the station
• Ensure safety on and around the station, for customers, colleagues, and yourself

This is a permanent, part-time role with a rotating roster that includes early starts, late finishes, weekends, & public holidays. There will also be opportunities to pick up additional hours.

Essential

• Successful completion of Year 10 (minimum)
• Victorian Driver Licence
• Willingness & ability to travel to other stations, to provide service along the line
• Availability for shift work & overtime
• Previous face-to-face customer service experience and a demonstrated commitment to workplace safety

About you

Previous experience in face-to-face customer service and an operational environment is an advantage. So is having good situational awareness along with demonstrating that you value safety and make it a key workplace priority.

Previous experience in rail or transport would be ideal. Or, you may have a background in hospitality, retail, supply, manufacturing, care work, or any profession that values safety equally with service.

To be successful in this role, you already have:

• Strong verbal & written communication skills
• Ability to adapt to changing environments
• Strong focus on safety culture

In addition to free Myki travel, we offer:

• Community impact - Make a genuine difference. Work in a role that connects Victorians, every day.
• Huge potential - We're transforming, and you can too. Be a change maker, recognised for your contribution and creativity.
• Dynamic environment - V/Line operates in a constantly changing space. Join a fast-paced and exciting organisation.
• Collaborative team - You'll be part of a broader supportive team. Surround yourself with talented, passionate peers.
• Flexible working - We support flexible working. Work in a way that supports you to thrive in your role.

This position is classified as a TRAINEE STATION STAFF($26.3917) whilst completing a Certificate 3 in Rail Customer Operations for 4-6 weeks. Upon successful completion of the training, the position is then classified as a STN OFF C1 ($39.6386) in accordance with the current V/Line Rail Operations and Administrative Employees Agreement 2019.

This is a Medical Category 3 position.

How to Apply

Please use the 'Apply' button to submit your application, including a current resume.

The recruitment and selection process may include aptitude assessments, behavioural and/or technical interviews and employment references.

Successful applicants will be required to undergo pre-employment screening including, probity (police) checks, medical assessment, and Australian entitlement to work. Employees of V/Line are required to maintain a valid Working with Children Check Victoria (Employee) for the duration of employment.

Remuneration for this position will be in line with the V/Line Rail Operations and Administrative Employees Agreement 2019 / Asset Management Enterprise Agreement 2019).

V/Line is an equal-opportunity employer. We are committed to providing an environment of mutual respect and we welcome applicants from any background. We value diversity and are continuously working towards creating a flexible and inclusive environment that is representative of the Victorian community.

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