Address
Form of workMSI Australia: Our Vision: Your body, Your choice, Your future
We are Australia’s leading, specialised, non-profit advocate and provider of abortion and contraception services.
We are a significant provider of clinical and support services across Australia. We are also an advocacy organisation, we work on policy and legislative change, we provide information to the public, we support people through counselling and mental health awareness and services, and we work to reduce the stigma, discrimination and stress related to access to abortion care and contraception.
We work to give people reproductive choices.
Our holistic, client-centred approach empowers individuals to control their Reproductive Health safely, and with dignity, regardless of their circumstances. Through active partnerships with healthcare providers, researchers and communities, our models of care ensure the total well-being of our clients is supported at every stage.
The role: The Vasectomy Coordinator will join our Clinical Operations team in assisting in the management and coordination of 28 External Vasectomy Clinics and Day Hospitals. Reporting to the Senior Medical Operations Coordinator, you will work collaboratively with internal stakeholders and the Vasectomy Director in order to support clients accessing Vasectomy Services through "External Vasectomy Clinics". You will have high regard for the integrity of medical records, quality data and client confidentiality. As a point of contact for our clients, customer service skills are focal to the role. You will also be an excellent communicator, have excellent interpersonal skills, the ability to problem-solve, attention to detail and computer competencies.
Hours of work: 8am - 4pm or 9am -5pm, based from our Gold Coast location in Varsity Lakes.
Key Responsibilities:
Assist with Vasectomy list coordination for 28 external Clinics/Day Hospitals
Liaise with external providers to ensure adherence to MSI External Vasectomyprocesses and list management
Liaise with Director of Vasectomy regarding list & Vasectomy Doctor updates
Liaise with National Contact Centre regarding implementation of Vasectomy listschanges, Doctor changes, and client changes.
Manage all National Contact Centre client enquiries pertaining to ExternalVasectomy clients
Liaise with ISTP regarding program issues or changes
Assist with any External Vasectomy billing enquiries
Conduct Manual Billing and Medicare claiming for External Vasectomy Day Hospital and Medical Clinics
Auditing External Vasectomy lists to ensure external staff adherence financial &medical record management
Reviewing monthly invoice reporting
Coordinate and organise all Vasectomy pre-assessment appointments
Assist in formalising processes & procedures in line with organisational changes
Liaise with external pathology providers to ensure pathology is streamlined across all External Vasectomy Services
Required Skills and Qualifications:
A Pro-choice advocate;
Excellent written and spoken communication skills
Strong computer data entry skills
Proficiency in Office 365 and general computer skills
Effective time management and prioritisation skills
Exceptional written and verbal communication
Ability to work independently, whilst effectively communicating with a range ofclinicians, other medical services, pharmacy staff and clients
A friendly and non-judgemental demeanour
Knowledge of CareRight & Halaxy patient management systems
Adaptability
Client Service
Teamwork and Collaboration
The ability to prioritise in an ever-changing environment and escalate when required
A proactive attitude regarding process management and assisting the team with workload and tasks.
Goals, Missions, Values, Purpose, Behaviour Statements
Our Goal The Prevention of Unwanted Births
Our Mission Children by Choice not Chance
Our Values Integrity, Agency, Safety, Quality, Courage
Our Purpose Your choice, made easier
In this role, you will:
• Understand and comply with the Code of Conduct and Behaviour Policy for employees and all relevant MSI policies and procedures.
• Demonstrate commitment to organisational values and behaviours at all times.
MSI Australia develops, maintains and rewards a culture of personal and professional accountability for desired behaviours which include:
Care & Compassion - We care for our people, clients, communities and each other and recognise that people have their own diverse, physical, emotional, social and cultural needs. We always act with compassion and kindness. We conduct our work with honesty and integrity.
Trust & Safety - We prioritise both the physical and mental well-being of our people, clients, communities and each other. Our words, actions, communications and workplaces are free from judgment and discrimination. We value accountability and know that we build trust with our clients and communities through all staff being accountable for their performance.
Partner & Collaborator - We value partnership and teamwork and believe we are better together. We seek to collaborate with other organisations where our vision and values align. Our language, communication and actions focus on collaboration and cooperation rather than competition or conflict.
Benefits:
- Role paid at rate above Health Professionals and Support Services Award (classified as Support Services Level 4-5),
- Non for profit salary packaging: a portion of salary can be used to pay for expenses before income tax, saving you potentially thousands,
- Supportive Employee Assistance Program.
Person and community centred healthcare involves cultural safety, a diverse workforce and multidisciplinary skills. We welcome applications from Aboriginal and Torres Strait Islander people, people of migrant and refugee backgrounds, people with disability and LGBTIQ+ people.
Integrity | Agency | Safety | Quality | Courage
