Shared Service Support Officers

Grafton, NSW, AU, 2460

You're passionate about a career delivering solutions that impact millions.

Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role,

You’ll be part of the People Team within Transport Shared Services servicing a variety of Internal staff via telephone, live chat and email. You’ll manage yourself to work through high volumes of enquiries, adhere to set processes and share best practice across the team.   

You will act as the first point of contact across multiple customer service channels adhering to processes, providing prompt and proactive customer service and escalating where necessary in a timely manner.

Due to the high volume of positions becoming available this year, A talent pool will be created for ongoing and temporary opportunities that may become available over the next 18 months.

Positions will be for Service Centres located in Grafton and Glen Innes.

For more information on this position and business unit, view the role description.

About you

Your experience working for an established organisation providing customer service either face to face or over the phone will be a great base for you to build on. You’re process driven and able to ask the right questions to find a solution for customers efficiently while noting process improvements where you see fit. You must be comfortable working against high volumes, flexible to work against a roster and technology savvy enough to learn multiple systems simultaneously.  

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. 

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options.

Regional candidates are encouraged to apply. This is a Hybrid+ role designed for people living in NSW’s regions or further away from the role’s listed home base. It combines virtual work with in-person days at your team’s home base.

What are you waiting for…? Connect with us.  Apply now!

Applications close: 11:59 pm Monday 1st April 2024

For more information about this role, please contact **************@Transport.nsw.gov.au

People living with disability are supported throughout the recruitment process and at work. Visit Supporting people with disability for more info or speak to your talent team member to arrange any adjustments to how you interact with us. 

Need some help with your application? Take a look at our application tips video series.

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