Shift Supervisor

Opportunity
Gaythorne RSL has an exciting opportunity for you to become a Shift Supervisor.  We are looking for an individual who thrives in fast-paced diverse environment and who can balance customer service with compliance. 

The successful applicant must be able to demonstrate leadership capacity and possess strong integrity. Above all, we want someone who is eager to engage with the business and contribute to its future success. 
 

The Role
In this full-time role as Shift Supervisor, you will play a crucial role in ensuring the smooth operation of club, whereby you will manage staff effectively, provide excellent customer service and ensure compliance with all regulations.  Overseeing aspects of the club's operations including food, bar, gaming, and events, you will be the go-to person for addressing any incidents or conflicts that arise during your shift.

In this role, you will be responsible for:
 

• Managing and supervising staff members during their shift. This includes ensuring that all staff members are performing their duties efficiently, 
• Ensuring that customers are satisfied with the service provided by the club. This includes addressing any customer complaints or concerns and ensuring that the club maintains a high level of customer service.
• Being compliant with all laws and regulations, including liquor licensing laws, health and safety regulations and responsible gambling laws.
• Overseeing all cash handling procedures during your shift. This includes cash clearance, balancing the till at the end of the shift and ensuring that all cash and payments are handled accurately and securely.
• Manage conflict effectively, including resolving conflicts between staff members or customers and managing difficult situations.

A part of this role also includes completing Relief Shift Manager duties when the Duty Managers are on leave.  The Duty Manager is responsible for running the daily operations of the venue.  On-the-job training and compliance training is provided to assist you in becoming a high-performing Shift Supervisor and Relief Shift Manager.

 To ensure success in this role, you will have, or be able to demonstrate:

• Current and valid RSA and RSG and ability to obtain RMLV and approved manager licence
• Exceptional customer service skills
• Demonstrated experience in verbal and written communication skills;
• Strong problem solving, time management and cash management skills;
• Sound Computer literacy;
• Able to work during peak trading times and all key operational days.

What’s on offer?

Whilst you will need to work a mixture of days, nights and weekends, in return you will receive:

• A great rotating roster;
• Opportunity to learn all operational areas of the business; front-line training provided before taking the next training step to Shift Supervisor;
• Extensive training and development opportunities;
• Exposure to Shift Management meetings to learn key changes within the business;
• Competitive Remuneration

If this sounds like your next career move and you wish to join a successful and progressive team then apply today via the APPLY NOW button