AddressProviding A-Piece of Happiness, one coffee at a time
At ANNEES®, we aim to make a positive impact and craft an experience that provides happiness. Whether it's a guest interacting with our dedicated A-Team in our stores, or a passerby walking down the street holding an ANNEES®, we strive to evoke the human connection and happiness that can be shared through experiences with ANNEES®.
We aren't just your regular coffee shop, we are building a brand with a purpose! ANNEES® is a brand with a story to tell and a vision to provide A-Piece of Happiness to the world. And guess what? You can be an integral part of this journey!
About the role
Reporting to the Regional Manager, you will have the opportunity to treat this shop as if it were your own; managing the daily shop operations and your designated Team.
Our dream Shop Manager will be someone who is highly motivated, has strong management and leadership skills, and most importantly, can empower their team to provide an exceptional guest experience. You'll also receive training and support to enable you to carry out your role as Shop Manager to the best of your ability, in-line with the ANNEES® values and processes and procedures.
What you'll do
Shop Operations
- Manage ANNEES® guest experience in venues, implementing a 'guest first' approach
- Oversee all venue operations including opening and closing procedures, team rostering and management, guest experience, product processes, stock control and work health and safety
- Optimise venue operations, efficiency and productivity to meet KPIs
- Implement new processes, procedures and systems as directed by the Regional Manager
- Deliver ANNEES® purpose through championing the ANNEES® brand and culture
- Ensure ANNEES® operational processes, procedures and systems are in compliance with company policies
- Manage venue supply chain policies, processes, procedures in compliance
- Manage venue rostering, approve and submit timesheets to ensure operational requirements and budgets are adhered to
Training and Development
- Deliver and implement all ANNEES® training processes, procedures and systems
- Provide leadership to Shift Leaders and A-Team Members through coaching and delegation
- Proactively develop and train Shift Leaders and A-Team Members, identifying talent for learning and development opportunities
- Review and maintain a thorough knowledge of ANNEES® drinks, A-Merch and ANNEES® at Home products, educating and training Shift Leaders and A-Team Members on these products
Team Management
- Implement the onboarding and off-boarding of Shift Leaders and A-Team Members
- Manage and implement performance reviews and defined performance improvement plans
- Deliver and maintain communications with Shift Leaders and A-Team Members
- Communicate actual venue performance and celebrate achievements relative to KPIs and outcomes
What you can bring to the A-Team
- Minimum 3 years of experience in a managerial role
- Hospitality, customer service, and/or bar work experience
- A friendly, professional and approachable attitude
- Exceptional customer service and the ability to build genuine relationships
- Strong communication and time management skills
- The ability to lead effectively and manage a team
- A high standard of personal appearance
- A growth mindset to embrace opportunities and innovation
- A valid drivers license
- Demonstrate a high level of integrity
- Take initiative
- An ANNEES® Ambassador - lead by example by positively promoting the ANNEES® brand and culture to provide A-Piece of Happiness!
Why you should join the A-Team
What does it mean to be on the A-Team? It means you're not just an employee; you're a loyal ambassador, a passionate believer, and an unstoppable force. You align with our purpose and mission. It's about building connections that turn strangers into friends, and friends into an army of A-Fans, united by a shared passion for ANNEES®.
Our vision to provide A-Piece of Happiness to the world starts with our A-Team. ANNEES® aims to provide a positive and rewarding working environment for all. This includes our A-Perks:
- Free coffee on shift
- 30% discount on coffee and A-Merch
- Social and team building activities
- Opportunities for growth and career development
- Feature in our campaigns and photo shoots, representing the ANNEES® brand!
- An above Award salary
Think you'd be the perfect addition to the A-Team? Apply today! Please make sure to attach both a cover letter and resume.
Don't meet all of the preferred criteria? Apply anyway! We're willing to give the right person the opportunity.
