Address Based in Hobart
Highly supportive and fun team environment!
Access to a great selection of benefits
Role Purpose & Environment
As a Customer Service Advisor in our Vodafone Social Media Team, you will act as the voice of our brand across Vodafone’s Social Media channels.
You will be responsible for driving brand advocacy through every interaction with customers and prospects. Every post, tweet, or comment will be different, and you’ll have the communication skills to handle all sorts of enquiries.
You’ll work with our broader Brand & Social Media Team who publish content across our Social Media channels to ensure you are equipped with the information they need to support customers who interact with our posts.
Responsibilities
We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business your responsibilities may change over time as the business evolves.
Adhere to TPG Telecom’s policies and procedures as introduced and varied from time to time
Be able to provide customer support for a variety of issues and general enquiries across our Social Media channels
Detect and raise possible brand and reputational risks.
Communicate in a unified and relatable brand tone across all interactions, posting in a range of social channels, including – Facebook, Twitter and Instagram
Think outside the box and provide customers with a tailored solution
Escalate trending complaints and assist with identifying solutions to issues.
Adhere to verification processes to support prompt resolution of complaint and complex customer communications
We are all responsible for taking reasonable care of our own safety and wellbeing at work, and to avoid adversely affecting the safety and wellbeing of another person at work.
Always be on the lookout to improve the way we work, and speak up with suggestions for a better way, with the aim of exceeding our customers’ expectations.
Plan your work and be ready to take advantage of the opportunities and risks that come with our ever-changing industry.
Protect the brand, reputation and profitability of TPG Telecom by maintaining the confidentiality, integrity and availability of its information assets and information systems.
Be familiar with policies and procedures, as well as completing any associated training, as communicated or made available on the intranet and our learning systems.
Knowledge & Experience
Excellent written and verbal communication skills
A positive role model and enjoy working as part of a team
Have an interest in the world of Social Media and an understanding of the different social channels
Confidently multitask on a computer
A focus on customer service
How we work
Everyone has a role in bringing the Spirit of TPG Telecom to life, but it starts with you. We’ve brought together powerful brands to create one united force. The latest technology and brave thinking let us connect our people and communities. You play a role in that. A big one. We invite you to bring your boldness and stand out. This place is a safe space for your true self to shine. You’re empowered. Opportunities are plenty for those ready to accept the challenge.
We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.
#IND2
