Software Analyst

SOTI is committed to providing its employees with endless possibilities; learning new things, working with the latest technologies and making a difference in the world.Job Title: Software AnalystLocation: Mississauga, Ontario, CanadaWork Model: Hybrid, 2-3 days in-officeWho We AreIt all started with a classic story about one developer’s vision. In 1995, Carl Rodrigues, President and CEO of SOTI, has developed solutions for managing mobile device screens from a desktop. An innovation that has put him ahead in what is now one of the largest growing markets – Enterprise Mobility Management (EMM). Today, more than 17,000 enterprise customers around the world depend on us to secure, manage, and support their mobile operations, with millions of devices managed worldwide.SOTI’s two decades of success has built strong partnerships with leading mobile platform providers and device manufacturers. We are deeply committed to researching and developing solutions that address today’s toughest mobility challenges. We strive to go where nobody has gone before.What We’re Looking ForEmployees are driven to make an impact, offer a unique value and most importantly, be part of a winning team. As a successful candidate, you’ll get the chance to work with leading-edge technologies and take on complex and interesting projects as part of fast-paced, highly collaborative, and agile teams.A-Team is responsible for reviewing and troubleshooting JIRA tickets coming from various departments such as technical support team. The role involves critical issue analysis and research, testing, and advanced level troubleshooting techniques. Occasional code referral and fix suggestions also needed to identify potential bugs and solutions respectively.What’s In It for You?The People - From our humble origins in our founder’s basement to our industry-leading position today, SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth, continuous innovation, and fun.The Growth - Our environment fosters new ideas, fresh perspectives, and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!The Technology - You’ll get the chance to work with leading-edge technologies and take on complex and interesting projects as part of highly collaborative and agile teams. You will work alongside SOTI’s partners which include leading tech giants that will keep you on the cusp of emerging technologies.What You’ll Do

• Analyzing debug log files and crash analysis, bug identification, suggesting fixes and coordinating with the engineering team to implement the bug fixes in the future releases for SOTI One products.
• Identifying SOTI One server-side and client-side limitations based on information gathered from the customer’s production environment.
• Working with internal teams to develop, maintain, and update diagnostic tools internally to check configuration related issues and log files for multiple mobile platforms
• Troubleshooting, researching, and coordinating with frontline teams to evaluate the issue and narrow down the process/procedure or method that is causing the failure.
• Identifying issues that are caused by the latest operating system or product updates, coordinating with the engineering team to provide patches for fixing the issues.
• Enjoy the Journey: Have fun, with all of the above.

Experience You'll Bring:

• Degree in Computer Information/Application Systems, Enterprise Computing, Information Technology, or equivalent experience.
• Experience: At least 2 years’ experience in MDM + 1 year experience in software development or related field (Exceptions may apply)
• Well-versed with enterprise MDM solutions and applications
• Knowledge and experience with various mobile platforms such as Android, Android Enterprise, and iOS
• Knowledgeable in Java/Android/Kotlin, C#, .NET, and development platforms such as Android Studio, and Visual Studio
• Familiar with Git, software development, and JIRA platform
• Familiar with Agile and project management
• Knowledgeable in SQL, Windows, and server management and administration
• Knowledgeable in networking concepts and various IT architectures and infrastructures
• Excellent critical-thinking and troubleshooting skills.
• Experience with building custom applications to various use/business cases

About SOTISOTI is the world's most trusted provider of mobile and solutions, with more than 17,000 enterprise customers and millions of devices managed worldwide. SOTI's innovative portfolio of solutions and services provide the tools organizations need to truly mobilize their operations and optimize their mobility investments. SOTI extends to provide a total, flexible solution for comprehensive management and security of all mobile devices and connected peripherals deployed in an organization.At SOTI, we celebrate the uniqueness of our global teams and are proud to be an equal-opportunity workplace. We are curious problem solvers who are committed to bringing the best mobile and IoT management solutions to market. We offer careers with #EndlessPossibilities.So, what are you waiting for? Apply today!If you want to bring your ideas to life, apply at SOTI today.We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process, please notify People & Culture at .Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter, SOTI will not consider or agree to payment of any referral compensation or recruiter fee.