AddressAbout Us
Interchange Shoalhaven is a dynamic organisation dedicated to enabling participants to live their life, their way. We envision a community where all people have choice and lead their best lives. If you are passionate about making a difference and have the skills to drive growth and build meaningful relationships, we invite you to join our team.
We are looking for a dedicated Program Delivery Specialist to join our team and play a vital role in the planning, development, and implementation of day programs and groups for our clients.
About the Role
As the Program Design Specialist, you will play a pivotal role in planning, developing, and implementing day programs and groups for our clients. Your goal will be to create high-quality, person-centred, and customer-focused programs that align with IS's mission and values.
Your Key Responsibilities Will Include:
Strategic Program Development:
- Plan, develop, and implement day programs and groups for IS clients, ensuring these programs are person-centred and customer-focused.
Stakeholder Collaboration:
- Collaborate with internal and external stakeholders to create meaningful and engaging program options, aligning with IS's mission and values.
KPI Achievement and Monitoring:
- Establish, track, and report on KPIs related to program participation, client satisfaction, and outcomes. Implement continuous improvement processes to meet or exceed KPI targets.
Compliance and Documentation:
- Maintain accurate and comprehensive records, ensuring compliance with NDIS and other relevant standards. Prepare and submit reports as mandated by NDIS compliance standards.
Team Facilitation:
- Lead and support trainers, facilitators, and key workers involved in program delivery, empowering team members with knowledge and skills development specific to program requirements.
Quality Assurance and Improvement:
- Continuously monitor and assess program effectiveness, making data-driven improvements as necessary. Utilise problem-solving and decision-making tools to address complex practical issues that may arise in program implementation.
About You (Essential Criteria):
To be successful in this role, you will have:
- Certificate IV in Training & Assessment (or equivalent qualification in a similar field)
- Tertiary qualification/relevant degree complemented by demonstrable experience or willingness to obtain.
- Experience in program planning and development in the disability sector or related field.
- NDIS Worker Screening Check and Working with Children's Check or willingness to obtain.
- Proficiency in program development, strategic thinking, and resource management.
- Commitment to the Person-Centred Approach, tailoring programs to client needs and aspirations.
- Excellent verbal and written communication skills.
- Comprehensive understanding of NDIS regulations and compliance requirements.
- Strong critical thinking and decision-making abilities.
- Flexibility and adaptability in program development and delivery.
- Demonstrated ethical and professional conduct.
What We Offer
- A role where you can make a tangible difference in the community.
- Competitive salary packaging arrangements with up to $18,500 tax-free.
- A supportive and positive team environment.
- Opportunities for professional development and training.
- Work in a modern, spacious, new head office in the Nowra CBD.
Performance Metrics
Your success will be measured by:
- Achieving and exceeding KPIs related to program participation, client satisfaction, and outcomes.
- Maintaining high standards of compliance and documentation.
- Quality of program delivery and participant feedback.
- Continuous improvement in program effectiveness and participant outcomes.
How to Apply
If you are passionate about making a difference and have the required skills and experience, we would love to hear from you. Apply now by submitting your resume and a cover letter detailing your suitability for the role based on the essential criteria.
Interchange Shoalhaven is an equal opportunity employer and encourages applications from all qualified individuals.
