Sr. Client Success Manager

Rimini Street, Inc., is a fast-growing global leader delivering unified software support and services. We empower licensees of Oracle, SAP, IBM, Microsoft, Salesforce®, and other cloud and locally hosted enterprise software to extract more value from their investments, advance innovation, create competitive advantage, and fuel growth.   

With nearly 5000 clients served to date, we are the largest independent, full-stack ERP support and services company. Organizations who rely on our 24/7/365 support services range from progressive financial and manufacturing companies to mission-critical government agencies.  

Our support quality and level of expertise consistently earn us best-in-class customer satisfaction ratings. Our people have earned Rimini Street multiple industry awards for exceptional work quality and customer service. We are proud to be recognized around the world as a Great Place to Work® and for community service efforts via the Rimini Street Foundation.  

With more than 1,800 team members in 23 countries, we’re a global community guided by our purpose to provide equal access to technology. Fueled by our core values: company, clients, colleagues, and community, we’re committed to creating a culture that nurtures and rewards a growth mindset in an environment where our people are encouraged to dream big and boldly shape the industry. 

We have an exciting opportunity available immediately to join us as a Sr. Client Success Manager, based in Australia.

Position Summary 

We are seeking an experienced Sr Client Success Manager who will be responsible for managing and expanding the partnership with our clients. The right candidate will have an entrepreneurial spirit, a proven track record of Client Management or Business Development & Executive Relationships excellence with the ability to provide solutions and guidance to meet business objectives and taking business to the next level. You must have a passion for clients. We need someone that can be very hands-on, do whatever it takes to deliver value, develop relationships, and be a strategic thinker with the ability to create long-term relationships with our clients 

As a Sr. Client Success Manager with Rimini Street, Inc., you’ll be managing a portfolio of named clients – driving client lifecycle – leading to adoption, cross-sell, advocacy, and client satisfaction across your portfolio. 

Essential Duties and Responsibilities 

• Focus on developing the business within the organizations  

• Deliver and communicate ROI throughout the client lifecycle 

• Build C-level and executive relationships, establishing trusted advisor status 

• Drive growth, value, retention, and partnerships for our important clients to ensure active engagement and full recognition of ROI 

• Develop key account plans including retention strategies, cross-sell opportunities, power maps, client advocacy 

• Meet/Exceed quarterly quota targets (renewals/cross-sell/advocacy) 

• Create awareness and demand for Rimini Street products and services 

• Identify, cultivate, and engage on cross-sell opportunities within your portfolio for services and/or strategic solutions 

• Ensure client retention through actively driving retention strategy, retention content including ROI models and proposals, and assisting with retention sales execution 

• Provide ongoing proactive client management through executive business reviews, client onsite visits, executive relationships, and overall client communications 

• Build and foster our Client Champion Community. Secure client sales and marketing advocates, ensuring client referenceability and driving client participation in select client marketing programs, events, interviews, etc. 

• Implement and utilize current Social and Digital selling strategies to maximize opportunities via Social Networking platforms 

Additional Duties & Responsibilities 

• Monitor client consumption of Rimini Street services with the support of standard dashboards 

• Maintain up-to-date client information in Salesforce.com and other systems 

• Provide detailed and timely status reporting to all management as requested 

• Assure client communications and escalations are performed on time, sufficiently and accurately 

Education 

• Bachelor and/or Master’s Degree in Computer Science or related field  

Location 

• Australia

Experience 

• 15+ years’ experience in Consultative Sales, Account Management, or Business Development 

• Specific Industries expertise 

• Good knowledge of the enterprise software industry 

• Specific experience with Oracle and/or SAP preferable 

• Experience dealing with CXO’s 

• Experience in managing a portfolio of clients in different industries 

• Experience in cross-selling – identifying opportunities through trusted advisor partnership with clients and ability to coordinate and lead cross-functional team to drive better results for cross-sell and retention, etc. 

• Experience in renewing and/or negotiating client support contracts 

• Experience in working with complex, multi-divisional, multi-geographical clients 

• Experience working with cross-functional teams (e.g., Sales, Renewals, Marketing, Services, etc.) 

Skills 

• Impressive executive presence and communication abilities 

• Demonstrated ability to provide proactive account management to a large portfolio of clients 

• Exceptional leadership, time management, facilitation, and organizational skills 

• Bias for action 

• Passion for technology and for being a part of a fast-growing technology company 

• Proven analytical and problem-solving abilities 

• Proven experience with Social and Digital selling techniques 

• Ability to create structure and prioritize tasks to best manage different situations 

• Strong documentation skills MS Office Suite (Word, Visio, Excel, and PowerPoint); Salesforce CRM, Smartsheet, etc. 

Why Rimini Street?  

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. 

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:  

• Company 

• We dream big and innovate boldly.   

• Colleagues 

• We work with extraordinary people who create a culture of mutual respect and collaboration.  

• Clients 

• We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.  

• Community  

• We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities. 

Accelerating Company Growth 

• Nasdaq-listed under ticker symbol RMNI since October 2017  

• Over 4,900 signed clients, including over 180 of the Fortune 500 and Global 100 companies 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.  

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.