AddressDESCRIPTION
At Amazon, customer Obsession is the essence of our mission statement - to be the earth's most customer-centric company. It's where we get our energy from: wanting to do the best for our customers. Our goal is to exceed the expectations of all our customers by ensuring that their orders, no matter how large or small, are delivered where and when they need them, as quickly, accurately, and cost-efficiently as possible. To meet this goal, Amazon is continually striving to innovate and introduce pioneering new products and services in the last mile delivery space. Come join the Value-Added Service (VAS) team and help us make history!
We are looking for a Senior Vendor Manager to join the Delivery Services team, under last mile program, value added services. This role will offer a payroll and time and attendance (TAA) product - in the form of value-added service (VAS) - to the last-mile business. The Senior Vendor Manager will be tasked with meeting the demands of internal teams and external customers operating on the last mile. This individual will be responsible for negotiating with, selecting, onboarding, and managing the payroll and TAA vendors offering their services to the last mile delivery team. They will be tasked with monitoring vendor performance and improving our partners' service offering. This position will see the candidate build trusted relationships with internal and external stakeholders and challenge the status quo repeatedly.
Key job responsibilities
- Create and drive forward critical service solutions on the basis of customer and market requirements to meet industry standards;
- Work with multiple in-country teams to create development plans for a new product or service deployment, and execute project plans including the launch of new features;
- Act as the 'product owner' for assigned countries, with a complete understanding of internal and external variables that may impact the product - this includes owning forecasting, monitoring, driving changes to achieve business objectives;
- Have a thorough understanding of the Amazon Payroll & TAA compliance requirements and continually monitor customers feedback and vendors developments;
- Develop strong, value-adding partnerships with payroll and TAA 3rd party companies including SaaS and Managed Service organizations;
- Select and onboard payroll and TAA vendors in line with business requirements;
- Be the main Point of Contact (POC) in case of escalations and address issues raised with appropriate solutions - analyse the case, assess risk, identify a fitting mitigation or path-to-green plan, and track progress;
- Support program teams to implement the strategy and ensure services are provided in full and in the right quality;
- provide weekly, monthly, and quarterly metric updates summarising vendor performance;
- Create and maintain progress reports to be distributed across internal workstreams;
- Coordinate consolidated standard operation procedures (SOPs);
About the team
At Amazon Logistics (AMZL), our goal is to provide customers with an incredible package delivery experience through the last mile of the order. To achieve this goal, we work with a network of partners to deliver customer orders. Utilizing continuous improvement initiatives and creative thinking, we support our Delivery Station teams to ensure that millions of packages reach their final destination as efficiently as possible.
We are open to hiring candidates to work out of one of the following locations:
Melbourne, VIC, AUS | Sydney, NSW, AUS
BASIC QUALIFICATIONS
- Bachelor's degree in business, operations, human resources, adult education, organizational development, instructional design or related field
- Experience defining and executing program requirements
- Experience defining program requirements and using data and metrics to determine improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience using data and metrics to determine and drive improvements
- Relevant experience in business development, vendor management, customer success management, with a proven ability to deliver results
PREFERRED QUALIFICATIONS
- PMP certificate
- 5+ years of defining and executing against program timeline & requirements experience
- Relevant experience in multinational payroll operations or working with payroll vendors in AU
Acknowledgement of country:
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE statement:
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.
