State Service Manager – Earthmoving & Construction Equipment

Global Equipment OEM has been growing throughout Australia & New Zealand for the last 40 years, the company was founded in 1950 and they employee over 18,000 employees globally. With their technology and engineering capabilities being at the forefront of design and creativity you will not find a finer operation in Australia & New Zealand region. They pride themselves on training and technical support to major civil projects and major compaction and paving fleets. This business is looking to grow over the next 10 years and we are looking for a proven State Service Manager that cannot just grow the service operation in staff but also win new business service contracts and increase production and productivity within Newcastle NSW. 

In this role you will be required to manage and oversee the workshops, but also cover all management and operation duties, this role has three major titles mixed through the role, Operation’s manager, Service manager and workshop manager. It needs someone that can handle high pressure but also have the capabilities to only direct and manage but also keep a cool head at the busiest times of the year. In this role you will be required to cover this following – 

• Responsible for the management of your supervisors and workshop teams.
• Plan and strategies customer problems leading through to major contractors.
• Work with your senior management team in making sure the operation and workshops run smoothly and efficiently. 
• Responsible for scheduling and performing preventative maintenance.
• Manage the OHS and all safety within the workshops
• Communicate with Logistics teams and parts department in the build of new products but also in supporting key customers within the field.
• Cover all management meetings and support internal and external sales teams in providing issues upon equipment issues or tech faults.
• Work with the other branches and communicate with key customers on completion times and oversee key projects on and off site. 
• Visit customers on the field and work through issues that occur through workshops or field issues. 
• Lead, mentor and develop all staff within the branch, whilst reviewing roles internally and looking at ways to get the best out of your team. 
• Work and support areas of the business that are failing or maybe underperforming, As you’re the state manager you must be able to show to the team that your willing to do what ever takes to make the Service office a success, No job is to small or to big, You are the kley lead in the business and its critical that you can lead and drive the team. 

This role is looking for someone that has excellent attention to detail someone that can work at all levels but manage and led different teams in the business. You eye for detail along with excellent time management is the key to your success. Proven experience working and managing large workshops is essential as you will also be in direct contact with the OEM in delivering machinery to new key customers throughout The Newcastle, Hunter Valley and Northern NSW. 

In talking with management they really want someone that can motivate and drive the team forward as one. The technical engineering support on some of the paving equipment can be handled by the product specialists. You job is to get the guys behind you and get everyone moving forward as one. Then there is the aftermarket sales and winning new contracts with major companies like John Holland, Downer, Lend Lease and may others. If you have any questions about this role please let me know on your application. 

Candidate’s requirements – 

• We need experience in managing a service department with Heavy capital equipment this is critical within construction machinery Not Mining Equipment. 
• Minimum of 5 - 8 years frontline management experience within a service department and workshops.  
• Ability to achieve and exceed internal and Manufacturer targets and KPI's
• Superior customer service and interpersonal skills
• Exceptional negotiation and dispute resolution skills
• Proven background in maximising profitability and meeting both financial and market objectives
• Previous experience or current exp with Canbus diagnostic systems 
• Adaptability to changing technology, processes, markets and the economy
• Ability to lead, manage and further develop the department whilst maintaining a cohesive team spirit
• Trade an or Mechanical qualifications – Ideally Cert 3 Mobile Mechanical background. 
• Excellent time management and proven leadership management. 

On offer is lucrative earning potential which includes a base salary, company car allowance, superannuation, tools of trade, fuel card, plus a management bonus depending on the performance of the operation. You will also be required to gain training from the OEM but also have a clear goal ahead of how to increase productivity and service. If this role sound like something you would like to get your teeth into please forward me your resume to ****@Cappro.com.au or call me direct on +61 40 6011 998.

Cappro pacific is the Australian market leader in Construction & Mining equipment recruitment, we have a dedicated team which has over 30 years’ experience here within Australia. We have been specialising within sales recruitment and senior management position and have the key relationships globally. So, if this opportunity is not suited to your background, we have a large number of live vacancies on our books. For more information, please check out our web site.   

Only shortlist candidate will be contacted.