Station Client Service Officer

The core capability requirements for this role are:
- Act as the first point of contact to the public requiring assistance in police stations.- Undertake duties with the minimum of supervision both during and out of normal business hours as required.- Identify and manage client needs in a timely manner via effective questioning, negotiation, and conflict management in accordance with relevant service policies and procedures.- Assist members of the public and provide information relating to Queensland Police Service initiatives and services.- Undertake counter duties including taking and compiling crime reports, offender bail management, and proactively contributing to the development of administrative systems and processes that assist in the running of a station.- Use of police computer databases, communication and other equipment as required.- Receive and receipting of property (seized, evidentiary and found) which may include money, drugs, and weapons.- Receipt money including currency and electronic funds transfer at point of sale (EFTPOS) transactions.
Role Requirements
Other
- The successful applicant will be required to participate in at least a two-shift, 7-day roster. Shift and weekend penalty requirements will apply.
Applications to remain current for 12 months.
Job Ad Reference: QLD/553995/24
Closing Date: Tuesday, 9th April 2024