Address ACAP, The Australian College of Applied Professions, is Australia's leading independent provider of tertiary education, delivering accredited courses in psychology, counselling, coaching, criminology, social work, law, and business management and leadership (MBA).
We are currently seeking a highly motivated and organised Student Engagement Advisor to join our team.
In this role, you will collaborate with our National Student Engagement team, providing professional guidance and proactive support to help students succeed in their studies. You will engage with students through various communication channels, including calls and emails, and work closely with academic colleagues. Additionally, you will provide face-to-face support to our local students at the Sydney campus, contributing to our commitment to exceptional student support and guidance.
The Student Engagement Advisor is an integral member of a close-knit team, driven by a shared commitment to providing exceptional support and guidance to students.
Responsibilities include:
Support the daily operation with inbound student queries across the various service channels such as face to face, phone, web chat, and emails
Be the first point of contact for student enquiries and deliver excellent service to the students
Deliver exemplary administrative support
Apply policies and procedures to provide timely and accurate advice
Liaise with key stakeholders
Take part in and contribute to organisation of student events
In addition to a student first approach, it is essential you can demonstrate:
Proven track record of delivering exceptional customer service
Excellent attention to detail and high level of accuracy in all administrative activities
Demonstrated computer literacy including advanced MS Office suite and ideally student records software.
Ability to work as part of a team in a way that is flexible and adaptable
Ideally have experience in a tertiary education environment
Some benefits and perks of working with ACAP include:
Health and well-being packages, including free counseling for employees and family, discounted gym membership, movie tickets, travel, hotels, and insurance
Salary packaging and novated leasing
Up to 75% off study scholarships on all our courses
2 paid volunteer days per year for your passionate causes
Diversity and Inclusion: ACAP promotes and embraces an inclusive and diversified workforce. We believe equality, flexibility, and diversity in the workplace deliver a rich and collaborative environment for our employees, students, and clients. We encourage applications from candidates with disabilities, of all ages and genders, Aboriginal and Torres Strait Islanders, and diverse community groups.
If working in a vibrant, growing team that is committed to innovative teaching with the highest standards of student experience and outcomes appeals to you, we would love to hear from you!
How to apply:
Submit your CV and optional cover letter outlining your suitability and interest
Please note applicants are assessed upon receipt so you are encouraged to apply now.
Like some more information? We would love to hear from you. Contact Mellissa Dziuba (Sydney Campus Student Engagement Manager) on +61 2 99646398 for a confidential discussion
Applicants must have full working rights in Australia. Successful candidates may need to undergo criminal records and working with children checks.
To learn more about ACAP, please visit www.acap.edu.au
