Support Coordinator

Aspire works alongside people with disabilities and their families to achieve their goals and aspirations. We believe that everyone should be able to achieve their goals and live the life they choose.

Our focus is to work together with all to build a community where all people are empowered and supported. We provide a variety of services in and around Albury/Wodonga.

Aspire's values are - Integrity, Inclusive, Connection, Excellence and Understanding.

If you would like to work alongside customers and their families, in a direct or indirect capacity to achieve their goals and aspirations then this role is suitable to you. Aspire's Support Coordination team is based in Dean Street, Albury and we offer a hybrid working module. 

All team members undergo an extensive induction program, supported by ongoing learning and professional development. As an experienced Support Coordinator, you will work with a professional, dynamic and expanding team and will be offered career development opportunities to leadership roles, or other identified career pathways. 

A Support Coordinator is responsible to support Customers to understand and implement the funded supports in their NDIS plan and link Customers to community, mainstream and other government services. A Support Coordinator will focus on supporting a customer to build skills and direct their life as well as connect Customers to providers. A Support Coordinator is responsible to assist Customers to negotiate with providers about what they will offer the Customer and how much it will cost out of their NDIS plan. A Support Coordinator will ensure service agreements and service bookings are completed and will help build a customer’s ability to exercise choice and control, to coordinate supports and access their local community. A Support Coordinator is responsible to assist Customers in planning ahead to prepare for their NDIS plan review, and also has to ensure a Customers NDIS plan is optimised in order for the Customer to receive the best possible support. 

Main duties and responsibilities:

• Conduct a needs assessment with the customer, based on their NDIS goals and level of service;
• Manage customer portfolio and assist other team members as needed;
• Support customers to understand their NDIS plan, goals and objectives;
• Assist customers to strengthen their capacity to establish networks, maintain support services, linkages and relationships;
• Assist customers to converse/communicate with NDIA when required to support their own plan requirements;
• Work closely with customers, their family/carer to understand and implement the funded supports in their NDIS plan and link customers to the community, providers and other government services;
• Assist customers to negotiate service providers will provide and cost of providing services, whilst assisting the customer to carry out choice and control to coordinate their supports and access the community;
• Complete Service Agreements and Service Bookings;
• Assist customer to plan and prepare for their NDIS plan review;
• Ensure a customer's NDIS plan is optimised in order for the customer to receive the best possible support;
• Maintain complete case notes and other records in the relevant systems and maintain accurate records of hours of support provided to substantiate NDIS claiming;
• Provide to the NDIA timely and relevant progress reports towards achieving plan goals, and recommendations about the appropriate type of support required in the next NDIS plan;
• Provide services and maintain written program documentation as outlined in the service agreement and standards guidelines, consistent with the Disability ACT and NDIS Act;
• Service provision is billed in a timely manner to ensure revenue flow achieves budget;
• Submit mandatory reports as and when required.

Qualification/ Experience:

• Tertiary qualification in Disability, Community Services, Mental Health, Social Work and Allied Health and/or relevant experience.
• Computer Literacy - experience with Microsoft Office Suite

Skills:

• An understanding in coordinating responsive, individualised support to customers with complex needs and their families/carers;
• Sound understanding of relevant legislation, NDIS procedural guidelines and the full range of community services that may be required by customers.

Experience:

• Experience working as a Support Coordinator;
• Demonstrated experience working with people with a disability.