Support Officer - It Service Desk

• You will be the front line to the IS&T department for all computer, application and telecommunication related issues.
• Townsville Location

IT Services Desk- Support Officer
Information Systems & Technology
Townsville, Queensland, Australia
Ref. No. 33301
Please note - this position is for internal current employees only
The Operation
Located on the coast in tropical North Queensland, Glencore’s Townsville Operations encompass Copper Refineries Pty Ltd and Glencore Port Operations. Our Townsville Operations mark the final link in Glencore’s fully integrated North Queensland supply chain, connecting the natural resources we produce with markets around the world. Copper Refineries Pty Ltd is one the world’s leading electrolytic copper refineries, capable of producing 300,000 tonnes per year of premium-quality ISA brand LME Grade A copper cathode using Glencore’s proprietary IsaKIDD refining process. Glencore Port Operations at the Port of Townsville is the export gateway for our north Queensland products.
We believe in the value of our people and our approach fosters the highest level of professionalism, ownership and entrepreneurial spirit in all our people while never compromising on their safety and well-being. We offer excellent remuneration package and benefits including and employee rewards program, above market superannuation, and significant professional development opportunities. Learn more about our Townsville Operations at www.mountisamines.com.au/en/townsville-ops
The Role
Reporting to the Supervisor Service Delivery, this is a great opportunity to further your career in in IT.
We are looking for a customer service orientated Service Desk Support Officer to provide remote support to our mining operations located in Queensland and the Northern Territory. You will be the front line to the IS&T department for all computer, application and telecommunication related issues. Your responsibilities will cover many facets of IS&T, from supporting the Service Desk team with more complex issues, through to assisting Systems Support team with systems maintenance and project work.
Your key responsibilities include:

• Answering phone calls and email requests in a professional manner and logging of Incidents using our Service Desk tool
• Administrative tasks covering Active Directory, File & Print and Backup and Server Management
• Troubleshoot and resolve 1st and 2nd level Incidents and Service Requests
• Follow up on outstanding Incidents and Service Requests ensuring timely resolution
• Maintain end user documentation and internal processes
• Contribute to initiatives to improve service of the Service Desk

The successful applicants will have:

• Experience in Microsoft Windows 7, 8 and 10,
• Microsoft Office 2013, desktop security products,
• PC hardware, computer peripherals, mobile devices,
• Client PC connectivity - TCP/IP and VPN,
• File server knowledge and Active Directory are essential. Exposure to the following technologies would be highly desirable: Microsoft Server environments, Active Directory, NetBackup, VMware (vSphere, Horizon, AirWatch), NetApp and HP Hardware.

For any further questions please contact: Bec McManus 07 4744 2080
Applications Close: 8:00am Thursday 11th January 2024