Supporter Care Officer

The Supporter Care Officer has been established to provide support for the Fundraising department in processing a variety of donations, fulfilling event registration packs and incentives, administration duties, responding to donor enquiries, and answering the donations phone line and inboxes. This role is the first point of contact for donors, and as such an exceptional lever of donor care must be exhibited at all times.
 
About the Role

• Sort, open and distribute mail on arrival, daily
• Process donations and community fundraising applications in a timely manner, within Salesforce
• Post receipts, welcome packs, incentives and event registration packs by end of day (EOD)
• Answer and respond to the Donations phone line (within 3 rings) and inboxes, responding to voicemail messages and enquiries within 24 hours
• Take donations, ticket fees and event registrations etc over the phone
• Respond to all donor queries in a professional, courteous manner – maintaining exceptional donor care
• Complete the donor thank you process to an appropriate standard
• Import various data lists in Salesforce, including Workplace Giving, RSPCA Australia donations, Regular Giving files and raffle ticket purchases, etc
• Follow up on declined transactions within 24 hours
• Maintain databases with complete accuracy, including processing Return to Sender
• Research other charities’ campaigns and donor care processes to keep up to date with the current market

About You

• Administration or equivalent qualification, desired
• Minimum one years’ experience in administration or secretarial roles
• Prior experience working in a team environment
• Experience working within Salesforce desirable
• Proficient in using Microsoft Office Suite applications
• High level of communication and interpersonal skills and attention to detail
• Conflict resolution skills
• Strong organisational skills
• Ability to work autonomously and multitask, as well as contribute to a team
• An interest in animal welfare

 
About the RSPCA NSW
RSPCA NSW is Australia’s best known and most respected animal welfare organisation, working tirelessly to prevent animal cruelty, caring for over 15,000 animals in New South Wales, Australia every year. 
We are animal protectors, carers, and advocates, and bring solace to the abandoned, surrendered and injured. We offer shelter, education, veterinary care and compassion, while helping animals in need find loving ‘furever’ homes.

Benefits and Perks 

• Health & Lifestyle benefits – Access to WHEREFIT Discount Program (activewear, gyms, health supplements, meals and apparel) 
• 40% Royal Canin Discount for your beloved pets
• Access to Converge Employee, Volunteer Assistance Program (EVAP)
• 12 weeks Paid Parental and Adoption Leave 
• Paid Community Service leave with SES or Rural Fire Service
• Animal Compassionate Leave
• Generous training and education opportunities and leave 

 
Apply Now
If this sounds like the role for you, we would love to hear from you! Simply click ‘APPLY’ to send in your resume.
 
RSPCA NSW is an equal opportunity employer that understands and values the importance of creating a diverse and inclusive work environment. We are committed to making reasonable adjustments to provide a barrier-free recruitment process for people with a disability. If you require an adjustment or assistance during the recruitment process, please contact our recruitment team (***********@rspcansw.org.au) and identify the type of adjustment or assistance you are requesting. Our recruitment team will respond to your email promptly.