Surgical Medical Receptionist Ft Or Pt

Surgical Medical Receptionist

Medical Administration (Healthcare & Medical)

Full or Part-time, also Casual

MEDICAL RECEPTIONIST 

ENT Clinics are located in Queensland, Sydney and Melbourne; we are a group of National ENT Medical Specialists. We are currently seeking two Medical Receptionist for our Brisbane - Spring Hill clinic, with times working in our North Lakes or Mt Ommaney locations, when the doctors go to these sites. 

This can be a full or part-time (4 days) position with some flexibility in hours. These roles are essential for our clinics to provide high-quality patient care and top-level administrative support for our doctors / surgeons.

Ideally, we are looking for a Senior Medical Receptionist and Surgical Medical Receptionist and in addition we are keen to have a causal to assist the team.

We have some flexibility of days and hours between Monday - Friday. 

No weekend work! 

Learn more about our rooms at www.ent-clinics.com.au

Your key duties will include, but not be limited to:

• Excelling in welcoming and assisting our patients
• Answering phone calls, emails and making patient bookings (Genie or other medical software experience desired)
• Liaising with specialists, hospitals and health funds
• Processing payments for Medicare/DVA/WorkCover/TAC
• Preparing clinical equipment and consumables for consulting sessions 
• Sterilisation of instruments
• Assisting practice manager with admin overflow as required 
• Organising patient billing and medical records 
• Preparing and receipting patient accounts 
• Ensuring the patients, hospitals and doctors have the appropriate paperwork before surgery
• Send out patient reports/letters and information as required
• Liaise with referring doctors and their staff
• Availability to attend clinics at all three locations, as needed. 
• Flexible to assist with a variety of tasks as needed.

Skills required:  

• Previous experience in a medical clinic, preferably in a surgical practice.
• Articulate and warm customer service with the ability to use empathy appropriately and to calm upset patients
• A sound understanding of the importance of client confidentiality 
• High level of professional communication skills in both verbal and written English 
• Ability to work independently in a positive, proactive manner, as well as being an excellent team player
• Be competent in using Genie software (desirable not essential), 
• In the future able to train new employees 
• Excellent time management and multi-tasking skills
• Ability to prioritize workloads and work under pressure in a fast-paced environment
• Able to type a minimum 60wpm, and to type while speaking to patients 
• A proactive, flexible and can-do attitude

We would love to hear from you if this role appeals to you and you have a passion to be part of a team in the medical industry and enjoy excelling in patient and doctor support.

Please submit a Cover Letter including your desired wage and hours of work and your Resume.  We look forward to hearing from you!