Systems Engineer - Servicenow - Irm

• You are passionate about making peoples jobs simpler and more rewarding
• We are a team of big thinkers who are engineering the future of banking
• Together we could create industry leading product lifecycles that support capabilities, people and technology

CommBank is recognized as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps.

As a member of the Chief Technology Office (CTO), you will contribute to all aspects of the technology products and services we deliver, from technical strategy and design to coding to deployment to operation. We provide platform capabilities such as Private/Public cloud host, CI/CD, ServiceNow Platform including Service Management and Observability tooling that is leveraged across all Business Unit Platforms within the Bank to deliver industry-leading software including: CommBank App, Netbank, CommSec, CommBiz and Commbank.com.au.

See yourself in the team:

Our ServiceNow team are responsible for the build and maintenance of enterprise scale ServiceNow Platform serving multiple capabilities across the bank including ITSM/ITOM, IRM, SecOps, and Employee workflow modules.

You will be part of a squad of ServiceNow DevOps Engineers, work with our Staff Engineers and Engineering Managers to ensure the availability and reliability of the ServiceNow platform. This role will support design and implementation of integrations and related automation, adoption of coding best practices, CI/CD and technical debt management of the platform. As a Software Engineer, you will be responsible for triaging and troubleshooting production incidents, develop fixes, delivering new features while ensuring compliance with established standards and policies. You will have a strong background in production support, design and build of ServiceNow with a focus on IRM and a passion for staying current with emerging technologies and trends. This is chance to support a critical platform that is driving transformational changes across the group, specifically in Technology enablement.

We support our people with the flexibility to balance where work is done with at least half your time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work for you.

We are interested in hearing from people who are:

• Experienced in supporting large ServiceNow implementations
• Skilled in design, development, testing and implementation of ServiceNow IRM module
• Collaborating with stakeholders and gather integration requirements
• Build Integration Patterns and define Integration strategies
• Providing guidance and support peers in development process
• Collaborating with cross functional teams to ensure successful deployments
• Have experience in running operations aligned to ITIL framework and/or SRE principles
• Working with a sense of urgency by understanding business impacts and with excellent incident response skills
• Having strong analytical and problem-solving skills, with the ability to identify technical issues and provide effective solutions

We use a broad range of tools, languages, and frameworks. We don't expect you to know them all but experience or exposure with some of these, or a willing to learn these skillsets, (or equivalents) will set you up for success in this team!

The hiring teams are willing to train you on skills that are necessary to perform the job. We are open to considering candidates who are willing to learn with a "go-getter" attitude!

• Experience in software development, with a focus on ServiceNow IRM (Integrated Risk Management) Module development.
• Experience in implementing-integration and leveraging Configuration of IRM module is key
• Knowledge on integration interfaces (JDBC, JSON, SOAP, REST, OPENID, SAML, ODBC, DATA exports, transform maps)
• Web Service, MID Server Integration
• Knowledge on Integration Hub, Automation Engine and Stream Connect
• Knowledge on API Gateway Technologies
• Experience and knowledge of SDLC, ITIL, CI/CD pipeline, automation, testing, scripting, networking and related technologies
• Deep knowledge of AJAX, JSON, HTML, XML, CSS, REST and associated technologies
• Knowledge of web user interface unit testing, profiling, and code tuning
• Experience in Agile development methodologies, including sprint planning, daily stand-ups, and retrospective meetings.
• Ability to work under the guidelines of SDLC Processes including Deployment across multiple complex environments
• Ability to develop ATF's and progressively work across maximum Coverage for Texting

Whether you're passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you'll thrive. You'll be supported when faced with challenges and empowered to tackle new opportunities. We're hiring engineers from across Australia and have opened technology hubs in Melbourne and Perth. We really love working here, and we think you will too.

If this sounds like the role for you then we would love to hear from you. Apply today!

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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Advertising End Date: 16/04/2024