Systems Training Coordinator - Real Estate Head Office

About the business

We are on the lookout for a Systems Training & Support Coordinator to work within the a National Real Estate Franchise Group. This position is crucial for supporting and training users on their CRM systems. The ideal candidate will have a strong technical background, experience in the Real Estate industry, and excellent presentation and communication skills

Responsibilities include: 

• Conduct multiple weekly online training sessions to educate users on CRM functionalities, specific modules, and best practices.
• Develop and maintain training materials and modules in collaboration with the academy team.
• Continuously assess and adjust training approaches to enhance effectiveness.
• Act as the first point of contact for troubleshooting and resolving issues with the CRM system.
• Manage support tickets and communicate with required departments and third-party support teams to address escalated issues.
• Regularly review system performance and user feedback to identify training needs and system enhancements.
• Liaise between users, management, and third-party services to ensure clear communication and efficient problem resolution.
• Work closely with multiple departments to align training activities with business goals.
• Create reports on training outcomes and system issues for higher management.
• Keep up to date with CRM updates and integrate new features into training sessions, as required.

The successful candidate will have:

• Minimum 3 years of experience with CRM systems
• Must have Real Estate industry experience 
• Strong technical proficiency, particularly with platforms like Salesforce.
• Excellent problem-solving skills and attention to detail.
• Amazing communication abilities, capable of explaining technical details to non-technical users.
• Comfortable presenting and building relationships
• Ability to facilitate engaging training sessions and workshops.
• Experience in Real Estate or sales environments, with an understanding of the industry-specific challenges and needs.
• Excellent written skills.
• Strong attention to detail. 
• Great organisational and planning skills.
• Great teamworking skills.

Benefits and perks

• Amazing team culture.
• Strong mentoring.
• Fast paced office environment 
• Dedicated support for your new role, allowing you to thrive in a supportive environment with flexibility and the guidance you need for success
• Monday to Friday 

To Apply simply click the APPLY button on the side panel. Please use a WORD document. For more information please call Taylor Shepherd  on 0498073***

V REC PROMISE

V REC is committed to creating equal opportunities. Our hope is to aid in developing truly diverse working environments. Our promise is very simple, should you be on the job hunt we will only look at your skill set and what you offer to help you find the right place. We encourage people from all backgrounds applications and enquiries. 

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