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SalaryOur Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.
About the Role (your why)
The Team Leader is responsible for directing the coordination of technical and administrative support activities including installation, repair, preventive maintenance and engineering change upgrades to be performed at client sites.
What you'll do
The Team Leader is responsible for (but not limited to):
- Estimating, scheduling and ensuring that all resource planning requirements are sufficient to
- provide the required levels of availability and support.
- Managing customer expectations by overseeing the support model.
- Providing technical mentoring and guidance to less experienced members of the team.
- Determining how to use resources to meet service level agreements and support objectives.
- Remedying complex problems and provide technical consultation in line with the established support model.
- Planning systems capabilities and resources to fulfil user requirements.
- Mentoring other engineers in the team to uplift skills.
- Monitoring performance system performance for all corporate platforms.
- Installing, testing and maintaining system hardware and software.
- Providing guidance and advice within the latitude of established company policies in order to
- meet schedules and resolve technical problems.
- Responsible for implementing a principle driven health and safety culture that cares for
- employees and ensures their safety in line with Datacom policy.
- Strong understanding of Service Delivery techniques and disciplines
- Specialised product and industry knowledge
- Knowledge of the Outsourced IT services market and Infrastructure project requirements
- Strong financial management practices with a clear understanding of the relationship between costs, utilisation
- and project revenue
- Experience 5+ years of experience in corporate IT, either from a business or technical background
- 2+ years' experience in a similar role
- Team leader and mentoring experience
- Working within Tier 2 Service Provider
- Skills Ability to work on complex issues where analysis of situations or data requires evaluation of relevant factors.
- Exercises judgment in selecting methods and techniques for obtaining results.
- Establishes and assures adherence to budgets, schedules, work plans, and performance requirements.
- Ability to network and develop productive relationships with both technical and non-technical employees at all levels of the organisation.
- Ability to lead and work in large, collaborative teams to achieve organisational goals.
Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You'll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand's largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
Requirements:
AU Citizen
Based 100% onsite (Norwest, Sydney)
