Address
Form of workAt Lumify Learn, we're not just a name; we're on a mission. Lumify means illuminating lives through learning. It's about striving to be smarter, do better, go further, and shine brighter. We're rewriting the rules of learning, making it accessible anywhere – your kitchen, your car, or even your birthday
suit.
What’s the opportunity?
Join our Lumify family as a proactive and seasoned RTO Team Leader – Administration and Student Support. In this pivotal role, you will spearhead initiatives to enhance the overall student journey, contribute to impactful projects, and play a key role in effective debt management. Your dedication
and experience will be instrumental in streamlining administrative, records, and data reporting processes, aligning with Lumify Learn's commitment to transforming lives.
What will you do?
As the RTO Team Leader – Administration and Student Support, your responsibilities will include:
- Implementing and championing system and process improvements to enhance the overall student journey, ensuring a positive and supportive learning experience.
- Collaborating with various teams to streamline processes and optimise the student lifecycle, utilising innovative solutions to drive efficiency.
- Leading and contributing to projects aimed at improving administrative efficiency, system integrations, and overall RTO operations.
- Coordinating cross-functional initiatives to achieve organisational goals, leveraging technology for the effectiveness of our services.
- Overseeing debt management processes, ensuring adherence to established protocols while identifying opportunities for system-driven enhancements.
- Implementing effective strategies for debt recovery and financial sustainability, leveraging automated tools and reporting systems.
- Leading Administration Services for course and qualification setup within our student management system, exploring and implementing technological advancements.
- Overseeing, tracking, and reporting on enrolments, attendance, statistics, and training data through data-driven insights and reporting systems.
- Ensuring strict adherence to Quality Management System practices and guidelines within the team, continuously identifying areas for process refinement.
- Managing AVETMISS data submissions and addressing data error reports as a Team Leader, driving data integrity and process improvements.
- Keeping the team informed and updated on the VET sector and regulatory requirements.
- Collaborating on the issuance of client invoices and managing payment plans, exploring automated billing systems for accuracy and efficiency.
- Leading, supervising, and effectively coordinating the activities of the administration staff within the team, fostering a culture of continuous improvement.
We're seeking candidates who have:
- A minimum of 3 years of hands-on experience in the dynamic RTO environment, showcasing a 2-year track record in leadership or team management.
- Proficiency in building effective relationships with senior management, colleagues, and team members, coupled with a demonstrated ability to integrate technology solutions to streamline operations.
- Exceptional attention to detail and robust analytical skills, leveraging technology tools for data analysis and reporting.
- Outstanding organisational and time management abilities, showcasing a proven track record in team coordination and successful project management.
- Proficient knowledge of computer applications, including advanced proficiency in Outlook and Microsoft 365. Additionally, expertise in utilising spreadsheets and Student management systems, preferably aXcelerate.
- Highly developed written and oral communication skills, including effective team communication and leadership. Proven experience in facilitating technology-driven communication channels.
- A genuine passion for vocational learning and a dedicated commitment to supporting the team's success, with an interest in staying abreast of technological advancements in the education sector.
- High integrity and self-motivation, backed by a track record of motivating and leading a team to achieve goals, employing technology-driven solutions where applicable.
- Strong Administration and compliance capabilities, coupled with experience in team-based compliance and administrative tasks. Additionally, experience in implementing and adhering to technological solutions for enhanced compliance.
- Generous remuneration package.
- Flexible work arrangements, including the option to work from any campus or split your time between campus and home.
- Access to all our courses at your fingertips, free of charge.
- Employee-centred benefits, tools, resources, and leave to ensure your well-being and that of your family.
- We are committed to making a positive impact in areas like people, customers, governance, the environment, and the community.
- We value and celebrate our employees' remarkable contributions and reward them accordingly.
Our culture is driven by a shared passion for change. Nothing stands still in the world of technology, and nor do we. We invest in the hard and soft elements of professional development, helping you go further, and faster.
Join Lumify and Shine:
If you're excited about being part of a culture driven by innovation and change, we'd love to hear from you. Today, over 200 like-minded individuals work across the APAC region. Visit our careers website to learn more about the culture and opportunities at Lumify Group.
By submitting your application, you agree that Lumify Group may collect your data for recruiting and related purposes. Due to the nature of our customer contracts, employment may require reference checks, police checks, identity verification, and qualification verification.
We are Lumify. Together, we are shining a light on future learning.
