Team Leader, Assets

Please note that being female is a genuine occupational requirement of this role [Sec 31 Anti-Discrimination Act 1977].

About the organisation

The Women’s Housing Company (WHC) Limited is a specialist provider of housing and homelessness services to women with and without children. With almost 40 years of history, experience and commitment, the WHC has grown and expanded its services to provide crisis, transitional, social and affordable housing across Sydney, the Hunter and Coffs Harbour. The WHC is a Tier 1 Community Housing Provider, registered under the National Regulatory System for Community Housing, is a company limited by guarantee and operates as a registered charity. 

What we offer

• Job satisfaction working as part of a team making a difference to people's lives in an organisation that cares about people
• Generous Salary Packaging benefits
• A great rewards program including a day off on your birthday, flexi time, regular well-being sessions and team building events
• In addition to excellent learning and development opportunities, as a large purpose driven organisation we provide potential to grow your career across a range of teams and services
• Supportive, friendly and values driven team environment and culture

About the role:

 The Team Leader, Assets is responsible for ensuring that all responsive, cyclical and vacant maintenance issues are completed in line with budget, procurement, safety, quality standards set by the business, time frames and other relevant legal and legislative standards. The role supports the Property Services Manager with tenant consultation, administration, document management, contractor performance and onsite validation of works, compliance and provides advice to the Customer Service and Housing Services Teams. 

Duties:

• Assist to drive the company culture and performance through effective management and leadership practices that attracts and retains high quality staff, manages performance and develops employee capability and skills
• Action escalated responsive maintenance requests, identify systemic issues and undertake consultation and communication with tenants and the Property and Housing Services teams.
• Provide support to the Property Services Manager for the implementation of the cyclical program.
• Manage the vacant works program and minimise vacancy times.
• Administer contractor performance and compliance obligations and keep accurate and timely records on contractors in the relevant systems.
• Oversee the audit regime for responsive and cyclical programs to ensure that all works undertaken by the WHC and third party contractors meet the necessary building codes, standards and Work Health and Safety (WHS) requirements.
• Maintain strict adherence to WHS, the National Regulatory System and workplace policies and procedures.

To be successful in the role you must have:

• At least 3 years' experience in residential Property Maintenance or Facilities Management
• Previous Leadership experience in managing a small team 
• Experience using property management systems, working with the schedule of rates and contractor management
• Knowledge of contractor compliance and other relevant codes and regulations related to the maintenance and delivery of responsive and cyclical maintenance in social housing or equivalent.
• Previous experience working with social and community housing tenants and other key stakeholders ie community housing providers, Land and Housing Corp.
• Advanced Microsoft Excel skills
• Strong customer service experience and stakeholder management
• Experience and ability to identify maintenance issues and triage.
• Experience and ability to understand maintenance and building contracts.
• Administratively disciplined.
• Drivers license

To Apply:

To apply for the position, please submit your resume and a cover letter addressing the selection criteria, describing your experience, passion and ability to be successful in this position via the 'apply now' button. For a copy of the position description or to arrange a confidential discussion, please contact Natalie Lenton at *******@womenshousingcompany.org.

*It is a requirement of this position that applicants who apply must have or must be willing to apply for a valid National Police Check, a Working with Children Check and be fully vaccinated against COVID-19.