Team Leader - Cabin Cleaning

Star Aviation is Australia's most dedicated ground handling service provider, partnering with 19 airlines across 9 airports Australia-wide. We pride ourselves on being big enough to manage, yet small enough to care!

As a Team Leader, this role will lead and encourage a team of Cabin Cleaning Officers in the delivery of Cabin Cleaning services to our airline clients.

Service Delivery

• Deliver Cabin Cleaning services on behalf of Star Aviation’s customers, ensuring compliance and safety regulations are always met to the highest standards.
• Leads cleaning in the correct application of skills and processes.
• Ensure that KPIs are met, timesheets are accurate and complete final check and sign-off ahead of client invoicing.
• Undertakes briefing sessions pre- and post-shifts, recording relevant information. 
• Maintain Cabin Cleaning service performance standards. 
• Represent both the Airline and Star to the highest-level ensuring customer satisfaction.
• Prepares and completes each shift operational, safety, GSE and other summary reports as directly relating to services undertaken during that shift. 
• Liaises with Airline representatives for specific requirements that may arise from time to time. 
• Arranges the delivery of lost property items to Airline representatives.

Management of GSE

• Ensure the safe and secure operation of all equipment and associated costs for repair and maintenance.
• Report equipment malfunction to the Head of Ground Handling.
• Test all relevant equipment for serviceability before commencement of every shift and record results as per standard operating procedures.

Workforce Planning

• Plan and manage resources to ensure operational efficiency.
• Allocate and rotate staff on aircraft for cleaning and manage replacement or redeployment of team members.
• Ensure team members are skilled and trained in the various disciplines.
• Time sheet approval.
• Manage breaks and other absences from the shift in accordance with policy.

People Management 

• Demonstrate appropriate leadership by leading by example.
• Work as part of the team to ensure compliance with the contractual obligations.
• Ensure yourself and team members act in accordance Star Aviation guidelines, policies and Code of Conduct.
• Lead and drive a safety culture in the team, ensuring compliance with both the Airline, Airport and/or Star Aviation requirements.
• Manage the performance of team members in line with Company policies and procedures.
• Deliver training to the relevant standards ensuring staff are competent in their roles.

Essential

• Prior experience leading and managing a team. 
• A valid Australian driver license.

Desired:

• A valid Aviation Security Identification Card (ASIC), or the ability to successfully obtain one.
• A valid authority to Drive Airside Card (ADA), or the ability to successfully obtain one.
• Senior First Aid Training.
• Understanding of the aviation industry

Skills

• Competent in the operational requirements of Ground Handling
• Understanding of the Aviation Industry.
• Excellent organisational and time management skills.
• Strong ability to multi-task, prioritise and meet deadlines.
• Customer focus to deliver exceptional service.
• Ability to adapt to changing priorities and situations.
• Able to work well in a fast-paced team environment.
• Health and Safety Training.
• Manual Handling procedures.
• Fire Warden Training.
• Ability to resolve conflicts.
• Capable of Incident Report writing, in plain and clear English.
• Intermediate skills for Microsoft Office Suite.