Team Leader, Care Navigation

• Looking for a meaningful role where you can impact the lives of people with dual diagnoses?   
• Seeking a rewarding role with competitive perks, flexible working arrangements, and a supportive organisation that values your growth and wellbeing? 
• Lead a team of BSPs and clinicians in a new program for clients recently released from immigration detention. 

At ACSO, we look for people who believe in second chances, who share our values and are passionate about supporting forensic clients to re integrate back into the community. If this sounds like you, read on! 

• Full time, permanent position available. Sydney location! 
• $93,860 - $103,128 base salary + 11% superannuation + NFP salary packaging options (more after tax $ in your pocket!) 
• Annual leave loading of 17.5%  
• Phone, laptop, and provisions to help set you up at home 
• Learning and development opportunities – including access to ACSO’s leadership development program and a dedicated leadership coach. In house training suite of client specific training including in Trauma Informed Practice, Mental Health First Aid (MHFA), Applied Suicide Intervention Skills Training (ASIST), plus best practice training on all aspects of Diversity, Equity, Inclusion and Belonging. 
• Flexible working arrangements – includes options for an accrued day off or compressed hours, and the opportunity to work from home on a hybrid model 
• Career progression opportunities - leadership development programs and coaching, opportunities for internal consultancy or secondments to other programs 
• Wellbeing initiatives – such as free flu vaccines, wellbeing and professional development vouchers, Employee Assistance Program and Reward and Recognition Program. Our employees matter! 
• Dedicated inclusion and diversity initiatives to support employees from all backgrounds and dispositions, including specialised leave for cultural ceremonies or gender affirmation 

The Australian Community Support Organisation (ACSO) is a vibrant, values driven NFP, focused on partnering with Government and the community to co-design services that create real social change. We are an organisation with a bold vision to create a safe and inclusive community where prison truly is the last resort. Our purpose is to strengthen the wellbeing of our communities by advocating for and delivering services which divert people away from the justice system.  

The Australian Community Support Organisation recognises the right to a safe and inclusive service without bias. ACSO is committed to the equitable treatment of its participants, employees and partners. We believe in humanity and celebrating the diverse voices of our community through leadership, practice and policy design, to honour and embrace diverse traditions, cultures and experiences of those we support and work alongside. 

The Team Leader will support a small, multi-disciplinary team supporting people who have recently been released from immigration detention. The team will work closely with case managers to provide dual diagnosis and behaviour support interventions. The focus of a Team Leader will be on assisting their teams through assessing and monitoring risk, building and delivering a high-quality service and provision of supervision to support their teams and individuals to develop their emotional intelligence and resilience, whilst developing and maintaining skills to support this client group. They may assist the Program Manager with program delivery and stakeholder management where necessary.  

On a daily basis you will lead, supervise, coach and develop your team members in the performance of their duties, including creating and fostering a positive and cohesive team culture. Dependent on your specific program, this might mean guiding team members on operational decision making, acting as an escalation point for both operational and client care matters, and championing organisation-wide initiatives to frontline workers. You will be responsible for coordinating and conducting all employee management lifecycle activities including; recruitment, professional supervision sessions, performance counselling, inducting and training new team members, rostering, conducting annual performance planning and review meetings with your team, and conducting performance management with employees in partnership with Program Manager and/or People and Culture Partner. 

• Diploma Bachelor level qualification in an area relevant to the program being overseen, or;  
• A minimum Diploma qualification in an area relevant to the program being overseen with equivalent relevant experience 
• Relevant sector experience is highly desirable   
• 2+ approx. years’ experience as a people leader  
• Prior experience and success in leading others in the delivery of program services  
• Experience in conducting (with the support of more senior leaders and/or People and Culture) performance management with team members 
• Demonstrated communication strengths in the areas of; interpersonal sensitivity, communicating sensitive information effectively, conducting difficult conversations in an empathetic and authentic manner 
• Demonstrated understanding of how to build and foster a high-performance team culture  
• A thorough understanding of the current trends, practices, policies and legislation pertaining to their program area.   

If you think you’d be a great fit – we’d love to hear from you! 

To apply and view the position description (PD), please visit our careers website and provide a copy of your resume, a brief covering letter and a document outlining responses to the selection criteria found in the PD. 

As ACSO is an NDIS provider, the successful candidate must hold an NDIS Worker Screening Check Clearance before they commence employment in this position. 

To learn more about this position, please contact Tim Stevenson, Program Manager, on 0499 306 ***. 

Applications close Monday 20 May 2024

Applications may close early if a suitable candidate is found sooner, so we recommend applying early! 

ACSO proudly acknowledges Aboriginal and Torres Strait Islander people as Australia’s first peoples and pay respect to their rich culture, lores, customs and elders past and present. We strongly embrace the spirit of reconciliation and continue working towards ensuring an equal voice of Aboriginal and Torres Strait Islanders, particularly those who have been touched by the justice system. 

ACSO recognises the right to a safe and inclusive service without bias and aims to provide a safe working environment, one which seeks to protect those affected by domestic and family violence and holds those who may use domestic and family violence to account, whilst supporting positive behaviour change. 

ACSO embraces diversity within its workforce and encourages applications from appropriately qualified and skilled people regardless of their background. All suitable applicants for this role will be considered regardless of age, ability, race, gender expression, sex, cultural background, spiritual beliefs or lived experience.