Team Leader, Complaints & Advocacy - Superannuation

About US
UniSuper is a place for people who want to make a difference in their work and the world. As one of Australia's largest super funds you will join an inclusive team of passionate people focused on creating a great retirement outcome for our members.
You will be empowered to grow your career and contribute from day one in an organisation that supports your mental, physical, and financial wellbeing.
We offer an impressive range of benefits including:

• 3 days over Christmas and 3 days 'Community and Culture' leave allowing you to celebrate and contribute to things that are important to you outside of work
• The opportunity to choose between 17% and 11% superannuation
• $1,500 personal development budget
• Exceptional parental leave

At UniSuper, we value and celebrate diversity and inclusion in our workplace, where everyone can thrive. We believe that having a variety of perspectives, backgrounds, interests, abilities, and skills is crucial for delivering great retirement outcomes to our members. We invite you to apply for the roles that suit your career aspirations, even if you don't meet all the requirements listed.
The opportunity
Within this highly impactful leadership role you will be responsible for the day-to-day operations and people management of the team. You will lead the team to deliver customer complaint responses within the regulatory guidance framework (RG271) and ensure that all complaints are recorded appropriately.
As an experienced Team Leader, ideally within superannuation, you will focus on consultant development and provide support to the team through coaching, mentoring, running team meetings, training, performance reviews & appraisals.
As an exceptional leader you are passionate and driven to help champion our renewed focus on advocacy. The ideal candidate will guide our consultants in interpreting the insights derived from customer complaints, effectively communicating these findings to relevant business units.
This role involves educating the wider business on the feedback received from complainants and leading the charge in implementing necessary improvements. This position is pivotal in transforming complaints into constructive feedback and driving positive change within our organization.
About you
We are looking for an individual who has worked in fast moving transformational environments and is comfortable working with a degree of ambiguity.
You are a passionate leader with an obsession to support, inspire and coach your team to achieve their best.
In addition, you should ideally be able to demonstrate:

• Strong leadership experience within financial services, ideally superannuation
• Experience working within the regulatory guidance framework (RG271)
• Extensive experience in training, coaching, motivating and providing constructive feedback
• Exceptional communication skills, both verbal and written and with the ability to build strong relationships across an organisation
• Facilitation experience with the ability to run meetings and workshops
• Experience working in an ever-changing environment where it is imperative to use initiative and problem solve

We're passionate about knowledge and sharing it amongst our members and our employees, therefore we believe that a balance of working from home and time in office is the best way to collaborate and build relationships with your colleagues. We ask you to be able to commit to 60% of your time in office.
Think Great. Create Great.