AddressAn exciting opportunity exists to join our Member Services team as a Team Leader.
Why join us?
- State of the art offices with offerings like end of trip facilities, yoga and multi faith room, barista coffee, indoor gardens, and a multitude of spaces to encourage a collaborative culture, our workspaces are something we are extremely proud of.
- A mature outlook on flexible work arrangements which allows you to truly balance work and life. A #hybrid work from home approach is embedded in our ways of working.
- We have excellent career progression and development opportunities; we are committed to continuous improvement and have exciting plans for our future.
- We have an incredible company culture where wellbeing of our employees is at the forefront of everything we do.
About the role
Every one of our team contributes to helping make our members’ world better. As a Team Leader in our Member Services Contact Centre, you will have the ability to help improve the financial wellbeing of our members whilst growing the capability of our people, your team.
You will apply your experience leading, motivating and coaching a team of Member Services Consultants to provide outstanding customer service to our members.
In this rewarding role, a regular day might include:
- Leading team meetings and morning stand-ups to motivate your team
- coaching team members one-on-one to deliver efficient and effective customer experiences
- Contributing to the Member Services leadership team to identify opportunities to improve our service to members
- Proactively driving the implementation of change initiatives for your team.
We have multiple roles available as permanent opportunities.
About you
If this is the right role for you, your skills and qualifications may include:
- A proven track record of people leadership and operational leadership experience
- Ability to acquire knowledge and understanding of the superannuation, financial planning and related industries and relevant legislation
- Demonstrated experience motivating teams and uplifting team performance whilst also working with individuals one-one-one to improve performance or behaviour in performance management situations
- A genuine passion for customer service and the ability to inspire and lead others to deliver outstanding customer experiences
- Being a multi-channel contact centre experience in leading and coaching phone-based, webchat, face to face, written or social media customer-service functions is welcomed.
How to apply
If you are excited to join a forward thinking, supportive and growing organisation in an exciting role, apply today! Applications close Thursday, 21st March 2024.
We are a Circle Back Initiative Employer – we commit to respond to every applicant.
Eligibility
This position is available to existing Australian Retirement Trust employees, temps and contractors only.
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