Team Leader - Insurance

Team Leader – Insurance

• Contact Centre Leader
• North Sydney based role
• Hybrid working environment
• Monday to Friday – standard business hours

This is a great opportunity to work for an Insurance Company based in the North of Sydney. The CEO has a hands-on approach and fosters a supportive environment where everybody has the chance to grow professionally and be supported by their immediate and wider team.

This team are bonded over their values of putting the customer first, acting with integrity, displaying empathy, they are focused on achieving results and providing quality service.

The opportunity that now exists is for a Team Leader who will coach and mentor their team on incoming calls and emails from new and existing customers. You will triage communication and deliver it to the right department for immediate action, such as the new business team.

Your team will answer queries and provide quotes, whilst being in line with compliance and underwriting guidelines.
 
About you:

• 3 years' experience leading a sales and service team within fast paced a contact centre
• Proven ability to work to and achieve contact centre metrics and KPI’s such as AHT, TT, ACW, GOS, conversion rates, adherence, NPS
• A true passion to coach and mentor team members
• Proactivity and looking for areas to foster continuous improvement.
• Insurance experience is not essential but highly desirable.
• RG146 is also desirable.
• Strong written and verbal communication skills, including solid negotiation skills and a win-win mentality.
• Stakeholder management skills
• A positive mindset and can-do attitude

If you are interested in this position,
then please reach out to Mardi today.

*****@hinchen.com.au
0401 838 ***
 
Apply now by following the links below, please ensure to attach your resume in word format & we will be in touch shortly!  
Hinchen Recruitment Group are a team of experienced industry recruiters who offer a highly informative honest process, where our genuine goal is to provide a quality and valued service. One that is respectful to all and is as transparent as possible. Confidentiality is assured with all applications, with your privacy our utmost priority.Acknowledgement of Country: Hinchen Recruitment Group pay our respects to the Traditional Owners of country throughout Australia. We pay our respects to Elder’s past and present and acknowledge the valuable contribution Aboriginal and Torres Strait Islander people make to Australian society.