Address
Form of workThe Scheme is opening an office in Perth CBD and looking to recruit staff from mid-2024 onwards.
The Contact Team is seeking enthusiastic and empathic individuals to join our newly established Perth office.
The Contact Team is responsible for conducting inbound and outbound calls, delivering updates and application outcomes to survivors and their nominees, and the redirection of call enquires to relevant sections for appropriate response.
Leading a team of dedicated Contact Officers, you will focus on managing workload and team performance. Ensuring quality outcomes while being aware of the importance of promoting a healthy workplace will be key for success in this role.
You will provide on-the-job training and development for the team drawing on your key communication skills.
Each day is different dealing with individual applications and applicants. It will be critical for you to create a culture that is empathetic and professional to deliver the outcomes of the Scheme.
This role is leading a team that makes a positive difference in the lives of people submitting an application for Redress.
All successful applicants will be placed into a merit pool and offers will be made as vacancies become available.
Please note this position requires you to work on-site.
Additional information regarding positions within Redress Group
Staff within the Group may have direct or indirect contact with details of child sexual abuse in applications or over the phone. Candidates should consider their capacity to manage the risks associated with working with this content on a day-to-day basis.
As part of working on the Scheme, you will be required to declare any conflicts of interest in relation to the Scheme, upon commencement and then regular reviews while working on the Scheme.
The Group is committed to the wellbeing of staff.
Due to the sensitive nature of the content, a dedicated wellbeing program is available to all staff. Participation in training and wellbeing programs may be compulsory for some roles.
Please review Job Pack for further information.
