Team Leader - Townsville

Thanks for considering embarking on a journey with Pillow Talk! We call it a journey because for many of our colleagues that’s exactly what it’s been. Whether you’re interested in a horizontal or vertical career path, the opportunities at Pillow Talk are abundant - not even the sky is the limit.

By way of brief introduction, we are a well-established, on-trend home décor and linen retailer. From humble beginnings (some 47 years ago!), we’ve scaled to 68 stores across Australia and we're still growing! Our inspiration is drawn from the love and pursuit of comfort and immersing this beautifully simple concept into the lives of our customers. Home really is where the heart is, and for those of you who join us, that’s just how you’ll feel - at home!

Now is your opportunity to be part of the Pillow Talk Fabric, by joining us in this highly exciting Team Leader role at our Townsville store. As a Team Leader at Pillow Talk, you’ll support the store leadership team by leading from the front and inspiring your peers to do their best work every day. You’ll support the smooth and efficient operating of the store, which spans handling customer queries and concerns, driving the team to reach budget and KPI’s, receiving and organising the store’s inventory, helping to maintain the store's visual appeal, and keeping track of the store's sales and KPI progress. You’ll create and apply value to every customer interaction, capitalising on every opportunity to bring the meaning of comfort and style to life.

A bit about you...

• Experience working in a customer-centric retail environment within a Team Leader, Supervisor, or 3IC role with proven exposure to customer service and supervising a team
• Passionate about providing great customer service and championing best practices in stock, service, safety, operational procedures, and visual merchandising to set the standards for your team
• Ability to support the Store Manager and Assistant Store Manager in the overall running of the store with the confidence to step up when needed
• Shows commitment to every customer and makes a conscious effort to improve their in-store experience
• Highly personable and confident individual who has an outstanding ability to develop interpersonal relationships with customers and colleagues
• Consultative selling experience with proven ability to find the right products for our customers and instill confidence
• Ability to multitask and cope with changing priorities
• Highly creative with a keen eye for detail
• Great listening and problem-solving skills

Why we think you should consider joining the Pillow Talk Tribe!

• $55,500 plus super, and generous monthly performance incentives (circa $5.5k pa)
• 60% store discount after qualifying period – T&C's apply
• Free onsite parking
• 100% Australian-owned and operated company
• One of the largest linen and homewares specialists in the country
• Opportunities for further learning and career growth
• Warm, friendly and supportive work environment
• Passionate and knowledgeable team
• On-trend, high-quality products that make "selling" a true pleasure
• Family values and a culture of inclusivity and belonging

Our business is in a good place right now, but where we are going is even better! For your chance to join the Pillow Talk Tribe apply below!

We are a Circle Back Initiative employer, which means we commit to responding to every person who expresses interest in working for us.

Pillow Talk are dedicated to equal opportunities for all and we aim to ensure no job applicant or employee receives less favourable treatment because of, or is disadvantaged by, any conditions or requirements that aren’t justifiable, therefore please do let us know if you need any reasonable adjustments made ahead of your interview.