AddressCompany Profile
With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, we’re a Fortune-100, Nasdaq-listed provider, connecting clients to the global markets – focusing on innovation, human connection, and providing world-class products and services to all types of investors.
Whether you want to forge a career connecting our retail clients to potential trading opportunities, or ingrain yourself in the world of institutional investing, The StoneX Group is made up of four segments that offer endless potential for progression and growth.
Its Retail segment Forex.com empowers individual investors – and yourself – in the world of retail through a range of different financial products rooted in innovation and market intelligence. From FX and CFDs to precious metals, master an exciting world of wealth management tools.
Job purpose
Due to ongoing growth, we’re searching for a motivated, hungry and passionate individual to join our team. Experience in CFDs and FX is preferable but not essential (new graduates will be considered). As a critical part of our customer experience team, you will act as a trusted advisor to our new clients working in collaboration with our Client-facing, Dealing, Marketing, Research and Global payment team.
Business Development:
- Develop and initiate the Business Development strategy to grow the retail trading volumes for different client bases for PRC markets.
- Proactively enhance business through client referrals, networking, workshops/seminars, and industry contacts.
- Attend sales events/seminars for premium clients/prospects as required. This might include creating appropriate material in conjunction with education and marketing.
- Work with the rest of the client-facing team to help drive the acquisition, retention and increased trading activity for all clients.
Sales process, planning, execution:
- Actively leverage sales process to expand top funnel of prospects, increase conversion rate, decrease sales cycle, and improve deal win rate
- Maintain an accurate pipeline and funnel with high integrity
- Maintain a set of personal goals and metrics, tracking progress against those
- Maintain a calendar blocking, scheduling time to maximise productivity and effectiveness
- Being part of a team based in Sydney/Melbourne dedicated to handling all aspects of the customer onboarding experience
- Facilitate the outbound opening of new accounts for potential clients who already indicated an interest in our platform and provide support for existing customers
- Handle incoming sales inquiries and client issues via phone, email and live, interactive chats
- Provide support for existing customers with all aspects of the trading experience- funding their account, education, etc
- Encourage and support referrals from existing clients
Qualification and Skills Required
- Proven track record in B2C/B2B sales and Business Development
- Passionate about sales and delivering the highest possible service to customers
- Creative problem solver, professional, honest and a good team player
- Can learn complex products quickly
- Have computer literacy in Microsoft Word, Excel, and Outlook
- Proactive, KPI-driven representative, able to manage your client base but driven to source new relationships on your own accord
- Self-motivated that likes working toward targets
- Excellent communication skills, strong attention to detail and a "service" mindset to support our customers in the demanding, real-time environment of active trading
- Commitment to continuous improvement
