Team Leader Visitor Experience

Do you want to work to make a difference for NSW?
Working to protect the state’s environment and heritage

• Package includes salary $120,859 - $133,183 per annum plus employer's contribution to superannuation and annual leave loading
• Temporary, full-time role up to 31 March 2025 (with possibility of extension or conversion to ongoing)

About the role

This pivotal role is responsible for leading NSW National Parks and Wildlife Service Blue Mountains Branch Visitor Experience program. The Team Leader Visitor Experience manages a large team located at Katoomba and Blackheath.

The role is responsible for developing and delivering Visitor Experiences (leisure, education and commercial licensing), visitor services, tourism industry liaison and stakeholder communications. Specific responsibilities include the operations and service delivery of the Blue Mountains Heritage Centre, coordination of the NPWS education and guided tour program (NPWS Discovery) and commercial licensing in our park and reserves.

The role is a key conduit between park operations and park programs. Relationship management and communication with licensed commercial tour operators, internal and external stakeholders and coordinating filming and event management approvals are key.

About you

We are looking for a leader with demonstrated experience in communications, tourism, stakeholder relationship and visitor management, who can build revenue and business opportunities, set program and work priorities, problem solve, lead change and effectively manage a dispersed team. You will work closely with Operational and Programs head office teams. You will be accountable for setting, managing and reporting Visitor Experience team budgets and service delivery commitments, plus ensuring the quality, integrity and accuracy of advice provided in relation to the delivery of visitor services.

Essential requirements

• Demonstrated expertise in the management and delivery of Visitor Experience strategies and services including experience development, marketing and consumer communications, distribution and delivery of on-the ground visitor services.
• Current NSW Driver’s Licence
• Ability to work after hours, including weekends, as required.

Effective 1 January 2024, NSW National Parks and Wildlife Service (NPWS) is part of NSW Department of Climate Change, Energy, the Environment and Water (DCCEEW).

What we can offer you

NSW National Parks and Wildlife Service is a great place to expand your career and grow your skills and knowledge.

• Accrued days off in addition to Annual Leave
• Corporate wellbeing programs, including the Fitness Passport
• Learning and development opportunities, including in-house training.

What we do

In our inclusive and accessible workplace, differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. DCCEEW supports various employee affinity groups, practice flexible working, offer job share and workplace adjustments.

DCCEEW strongly recommends all applicants who can be safely vaccinated for COVID-19, to be so.