Address- Service Desk Team Lead
- Team Development
- Operational Excellence
Our client is a mid size government organisation, seeking a Team Leader to lead the service desk team.
As the Team Leader you'll play a pivotal role in ensuring that IT Service Desk operates seamlessly, delivering top-notch technical support and client services that align with our business objectives
Key Responsibilities:
- Lead and manage the IT Service Desk team to ensure prompt, effective, and client-centric services.
- Foster a culture of excellence and client focus within the team, nurturing talent and managing performance.
- Oversee the Service Desk queue, ensuring timely resolution of all incidents and requests.
- Take charge of high-priority incidents, ensuring swift resolution within SLA timeframes.
- Drive strategic initiatives to enhance existing processes and policies, delivering top-quality support for an exceptional customer experience.
- Act as the face of the IT Service Desk, representing us at internal and external forums.
Success Criteria: To thrive in this role, you'll need to demonstrate:
- Proficiency in desktop technologies such as Windows 11, Microsoft O365, Active Directory, and desktop cybersecurity tools.
- Familiarity with Service Desk management tools like Service Now.
- Strong leadership skills and the ability to build and motivate a high-performing team.
- Excellent communication skills, essential for interacting with stakeholders at all levels.
Apply for the role through this link, for any queries please email ***********@hudson.com with REF#237578
Your interest in this role will be treated with the strictest confidence
