Team Leaders (Aps 6) - Corporate Support Services

• APS 6 - $88,408 - $100,378 per annum plus superannuation
• Digital Services Division
• Canberra, ACT

• These roles provide professional advice, innovative solutions and trusted enabling services to the Digital Services Division.
• We are seeking experienced applicants across a range of professions to support the work of the division.
• Multiple roles available.

Who we are
Digital Services Division (DSD) is responsible for enabling Information and Communication Technology (ICT) functions and activities in the department. The division provides a secure, modern ICT environment so that the department can conduct its business 24/7 and focus on achieving departmental outcomes. DSD staff work collaboratively across the department, taking advantage of advances in technology, to deliver end-to-end services and solutions that are nationally consistent and deliver organisational and business benefits. As a trusted ICT adviser, DSD aims to strengthen its partnerships with other divisions through the provision of professional advice, innovative solutions and high quality, timely and reliable ICT services. DSD staff are experts in ICT operations, ICT project planning and delivery, ICT applications development and support, ICT security, ICT contracts and vendor management, web services, information, data and records management and ICT governance and strategy. The division also includes the Shared Services Centre which allows organisations to leverage established and emerging infrastructure and capabilities of another organisation providing cost savings, increased ICT buying power and common tools and services.
The Digital Enabling Services Branch provides the Digital Services Division with program management and assurance, business engagement, human resource services, financial management and reporting, in-house commercial services and assistance in governance and strategic communication matters. The branch is also responsible for the Shared Services Centre which governs the provision of ICT services to participating entities.
The Jobs
We are seeking passionate and experienced individuals with skills and experience in a range of areas to support the work of the Digital Services Division. The positions provide professional advice, innovative solutions and high quality, timely and trusted enabling services in various fields. We are seeking experienced applicants for various roles so if you are highly motivated, with qualifications, skills and experience in any of the following sections, we encourage you to apply.
The Project Management Office is responsible for ensuring visibility, governance and assurance of IT-enabled projects. The area:

• provides assurance management services to the divisional executive through reporting and project tracking
• leading the development of standardised project management templates, tools and systems and championing there use.

The Financial Management and Reporting Section oversees divisions financial operations and supports the financial maturity and accountability of the division, including projects. The area:

• partners with ICT line areas to ensure financial management processes and standards are in place
• works closely with stakeholders to manage internal budget allocations and forecasts within a robust compliance framework to support resource management practices
• delivers reporting and analysis to support data-driven financial decision making.

The Digital Workforce and Capability Section develops and implements people focussed strategies and projects to support the divisions ICT staff. The area:

• provides centralised recruitment support for the division
• delivers workforce design, entry level programs, recruitment, attraction and retention strategies, and targeted learning and development solutions.

The Commercial Management Section manages and oversees procurement, contracts and commercial relationships with ICT vendors. The area:

• provides oversight of procurement and contract management functions in the division
• leads and undertakes procurement planning, tendering, contract formation and contract management activities
• establishes and reviews commercial arrangements and provides advice on the interpretation of contracts and contractual solutions.

The Shared Services Centre manages the relationship and interface between the external customer agency’s contact points and the department. The area:

• manages the ICT Cost Model (including toolset) and charging framework for the services provided to customers
• liaises with agencies to resolve issues relating to the services and charges they receive
• manages the Memorandum of Understanding (MoU)s with the customer agencies and ongoing maintenance of the department’s Service Catalogue.

The Services Strategy and Enablement Section is a multi-disciplinary team coordinating and overseeing the design and implementation of ICT Strategy and Operating Models for the division. The area:

• establishes and maintains key internal and external relationships in order to understand and identify processes and improvement areas for ICT services
• facilitates workshops, engagement and communications with internal stakeholders
• conducts research and engages with networks, communities and groups to identify opportunities for collaboration.

The Divisional Coordination Section focuses on the strategic context of the division to ensure it operates smoothly, meets its priorities efficiently and effectively, and optimises opportunities. The area:

• supports the executive’s participation in departmental and divisional governance committees, as required
• enables the smooth running of various committees, and ensures forward planning and tracking of cross-divisional commitments and activities
• leads the review and co-ordination of corporate and other division-wide documents and responses to ensure the division is properly recognised, described and meeting accountability requirements.

Depending on your area of expertise you will:

• provide effective and timely Corporate Support to the ICT division
• provide professional leadership in your area of expertise, enhancing the capability of a team
• use good judgement, expertise and knowledge to ensure decisions are governed by the application of regulations, best practice principles or the agency’s operating instructions and procedures
• support and promote a customer focused, respectful and supportive workplace culture
• collaborate, develop and maintain strong relationships with a variety of business areas, clients and outsourced service providers
• regularly evaluate processes, policies and tools to ensure they are fit for purpose and seek ways to continually improve efficiency
• generate innovative and practical solutions to problems whilst understanding the implications for the department’s objectives and stakeholders.

Please note that this recruitment process will initially be used to fill a number of existing ongoing and non-ongoing vacancies in the division. If an offer of non-ongoing employment is made, the successful applicant would be employed for an initial period of twelve months with the possibility of extension up to a maximum period of two years in total. Some of these non-ongoing positions may become ongoing in the next eighteen months. Should a position become ongoing then the merit pool established through this selection process, which is valid for a period of eighteen months from the date the vacancy was advertised in the Public Service Gazette, may be used to fill the vacancy on an ongoing basis. The merit pool may also be used to fill future ongoing and non-ongoing vacancies in the division where the duties are of a similar nature.
What we are looking for
Knowledge and experience

• Demonstrated experience and the ability to lead and deliver services, particularly in a changing environment where innovation and new ways of working are a priority.
• Demonstrated experience working in a Corporate Support function.

For additional information, please read the Job Description below.