Team Manager - Night Coverage - Truganina Customer Fulfilment Centre

We've been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you'll not only get to make a difference to millions of Aussie lives—you'll also get to see your impact.

We're launching two automated Customer Fulfilment Centres (CFCs) in Melbourne and Sydney. The new CFCs will redefine the customer experience in online grocery shopping, providing customers with improved availability and freshness, a broader produce range and a seamless digital experience, while also providing a safer working environment for our team members. The new CFCs will be the first of their kind in Australia. Be part of a great team with the opportunity to work with this new and innovative technology.

As our Melbourne site ramps up, we have an opportunity for experienced Team Managers to join the team.

Responsible for managing a functional team within the Customer Fulfilment Centre (CFC), for a specific operational area. Support your team in achieving Coles' eCommerce KPIs for safety, customer experience, cost, fulfilment and delivery. You will also drive compliance to operational DILOs, processes and safe working practice. Collaboration with internal teams to ensure seamless end-to-end operations will also form a central part of your role.

You will also:

• Manage day to day operations within the facility, providing operational leadership, direction and support to a high performance team
• Motivate, encourage and develop your team
• Support the execution of the strategy implementation plan, to achieve the organisation's strategic objectives
• Support the implementation of change initiatives
• Work collaboratively with internal and external stakeholders
• Ensure that resourcing and productivity within your team is sufficient to meet sales demand, and escalate any anticipated issues
• Drive a highly customer-focused culture with a focus on customer receiving the 'perfect order' every time
• Be a champion for safety and lead an operational safety-first culture
• Find ways to support continuous improvement initiatives of the site providing insight to key stakeholders
• Be flexible in working hours, and available to work a variety of rosters including nights and weekends

• We're looking for passionate Team Managers that have a customer first focus, continuous improvement mindset. You'll also need:
• Demonstrated experience in leading and supervising large teams in a fast-paced, complex workplace combining automated plant operations with labour intensive and manual workstreams.
• Proven people leadership capabilities
• Proven ability to develop and coach people to meet both their career goals and the organisation's goals
• Ability to influence & communicate with site leaders
• Ability to utilise operational metrics to drive performance improvements & outcomes.
• Experience in creating new and better ways for the organisation to be successful
• Experience in developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Ability to apply knowledge of business and the marketplace to advance the organisation's goals
• Experience in manoeuvring comfortably through complex policy, process, and people-related organisational dynamics
• Ability to provide direction, delegating, and removing obstacles to get work done
• Experience working across multiple functional areas of a Store, DC or CFC
  

With us it's not about the discounts (although you do get those), it's about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

We're continuing to build a gender equitable team, and a culture that's just as diverse, inclusive and welcoming as the communities we serve. We encourage applications from people of all ages, cultures (including Aboriginal and Torres Strait Islander peoples), abilities, sexual orientation and gender identities.

We're happy to adjust our recruitment process to support candidates with disability. Find out more in the ‘Our Recruitment Process' section of our careers site.

Job ID: 109685

Employment Type: Full time

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