Technical Assistant

Recognised in our sector by an extensive, reputable history and broad product range, Nintendo Australia now requires a Technical Assistant to join our dynamic Technical Services department. This is a fantastic opportunity for an experienced Technical Assistant to make an impact. 

This is in line with Nintendo's DNA – Originality, Flexibility and Sincerity - and Company Values – Open Communication, Consideration for Viewpoints of Other, Spirit of Service, Intellectual Curiosity and Originality & Flexibility.

Key requirements for the role include:

• Adhere to the Technical Services consumer repairs process.
• Ensure each stage of the process is completed in a timely manner.
• Serve customers over the counter for:
• Consumer repairs
• Process My Nintendo customer orders in line with company procedures and policies. 
• Sort, collect and prepare product for filling of orders.
• Collect and record all payments for counter repairs, staff and spare part orders. 
• File all payment transactions and receipts.
• Adhere to the Technical Services refurbishment and remanufacturing processes.
• Maintain the departments refurbishment and remanufacturing processes to ensure stock levels of recovered product are maintained.
• Adhere to the Technical Services spare parts process.
• Maintain the departments spare parts process to ensure product orders are filled and despatched regularly.
• Adhere to the Technical Services RLO process.
• Maintain the departments incoming RLO batches by timely processing each month.
• Adhere to the Technical Services daily, weekly and monthly calibration, test and check processes.
• Maintain the departments daily, weekly and monthly log books.

Skills / Qualifications / Experience

• Preferred Qualifications
  • Diploma or above in electronics/computer systems engineering or similar
• Skills
  • Basic electronics knowledge
  • Ability to safely operate hand and power tools
  • Basic knowledge and operation of Microsoft Office suite
  • Intermediate knowledge and operation of computers and related systems
  • Ability to fault find and diagnose complex electronic devices
  • Ability to work under pressure and perform tasks within set time frames
  • Ability to work well within a team environment
  • High level of attention to detail
  • High level of dexterity
• Experience
  • Related work in electronics repair or manufacturing environments
  • Assembly and/or disassembly of products
  • Worked within strict guidelines and/or procedures/policies
  • Experience in video game playing is a plus

For further information and applications please see our careers page on the Nintendo Australia website:  http://www.nintendo.com.au/careers