Technical Duty Officer (Remote)

Company DescriptionAt ServiceNow, our technology makes the world work foreveryone, and our people make it possible. We move fast because the worldcan’t wait, and we innovate in ways no one else can for our customers andcommunities. By joining ServiceNow, you are part of an ambitious team ofchange makers who have a restless curiosity and a drive for ingenuity.

Weknow that your best work happens when you live your best life and shareyour unique talents, so we do everything we can to make that possible. Wedream big together, supporting each other to make our individual andcollective dreams come true. The future is ours, and it starts withyou.

Unsure if you meet all the qualifications of a job description but aredeeply excited about the role? We still encourage you to apply! AtServiceNow, we are committed to creating an inclusive environment where allvoices are heard, valued, and respected.

We welcome all candidates,including individuals from non-traditional, varied backgrounds, that mightnot come from a typical path connected to this role. We believe skills andexperience are transferrable, and the desire to dream big makes for greatcandidates. Job DescriptionWho is the TDO?

The Technical Duty Officer team has a mission to support andprotect all of ServiceNow’s public services. This role is unique in thetech industry and allows the TDOs access and engagement with teams acrossServiceNow. We leverage our broad technical experience to keep critical systemsrunning through any event.

TDOs execute fixes during Internet outages,hardware failures, configuration mishaps, and natural disasters. We have a mandate to own these problems and see them through toresolution. Unlike traditional operations roles, we have the sole authorityto make any necessary changes to fix issues and bring services backonline.

The TDO is the last stop in escalation and always resolves the problem. Our organisation hires subject matter experts in CloudOps, Development,Systems Engineering, and Networking. We provide leadership to a strong SiteReliability Engineering (SRE) team.

We attack problems from fine grained

Linux kernel configurations to large scale capacity constraints. The TDOprovides solutions to ServiceNow’s planet-scale challenges. What

You Get To

Do In This RoleLeverage your extensive system, network, and database skills to providetechnical leadership for a team of on-site engineers who are responsiblefor the availability and performance of ServiceNow’s cloudplatform.

Coordinate all recovery efforts and Lead as the crisis manager duringall major outages to provide rapid relief and resolution to any issue thatcould be impacting the operational environment. Develop new solutions and build requirements for new procedures andautomation and verify that these new services meet our needs before theyare released to the production environment. Drive organisation-wide change (global) by participating inpost-incident reviews, approving new architectural designs, andestablishing strong relationships by working with many cross-functionalteams.

Make operations more effective by continually training and mentoringthe team on all aspects of the operational environment. QualificationsTo be successful in this role you have

Why ServiceNowServiceNow’s DNA is built in purpose and values. We offera culture of belonging, inclusivity, collaboration, and customer focus. Work-life balance and well-being are our topmost priorities.

We offer flexible work arrangements. We provide competitive compensation, generous benefits, and aprofessional atmosphere. This is a very collaborative and inclusive workenvironment where individuals strong in aptitude and attitude can growtheir careers through working with some of the most advanced technologiesand talented professionals in the business.

Additional InformationServiceNow is an Equal Employment Opportunity Employer. All qualifiedapplicants will receive consideration for employment without regard torace, color, creed, religion, sex, sexual orientation, national origin ornationality, ancestry, age, disability, gender identity or expression,marital status, veteran status or any other category protected by law. Please Note: Fraudulent job postings/job scams are increasingly common.

Click here to learn what to watch out for and how to protect yourself. Allgenuine ServiceNow job postings can be found through the ServiceNow Careerssite. From Fortune.