Technical Officer

• Full time 3 year fixed term opportunities available
• Utilise your expertise to deliver timely and effective technical services to achieve enhanced education/research support outcomes
• Base Salary $95,860 + 17% superannuation

About the opportunity
The Technical Services team are currently recruiting two Technical Officers to join the Faculty of Medicine and Health Delivery Team (H), working within the Westmead Health Precinct. Based out of Kids Research, the Technical Officers will work under the direction of the Senior Technical Officer to facilitate the implementation of agreed technical support services within the responsibility area to achieve research facilities support outcomes.
The Technical Officer will assist in implementing new processes, procedures, systems, and ways of working within the work area to improve customer service delivery, efficiency and resource utilization as directed. The Technical Officer will provide training to facility users in the safe operation of equipment, facilities, and general procedures. The role also supports the Senior Technical Officer in ensuring that the relevant Work, Health and Safety standards and other compliance requirements of the work area are met and are aligned to the University's WHS policy and relevant legislation.
Your key responsibilities will be to:

• collaborate with researchers, SCHN Operations staff, and other technical staff to ensure efficient running of the responsibility areas
• Use a variety of standard or specialist technical methods in problem solving, troubleshooting and optimisation of protocols, and in designing analytical or investigative tasks
• Deliver services in accordance with TSS service offerings and service performance targets. Tailor services to user/client requirements where within remit and escalate service gaps/feedback as appropriate
• Support the Senior Technical Officer in planning and managing resources (e.g. equipment, consumables, services, etc.) and ensuring that critical research priorities are met
• Lead by example by visibly adhering to established WHS/compliance procedures and leading practices, including all customer-facing activities and communications
• Seek and act on opportunities to cross-skill, including drawing on the knowledge and expertise of others
• Contribute to a positive, professional, customer-focused team culture that is aligned with stakeholder needs
• Enact best practice standards for interacting with customers, such as tone of language, methods of communication, etc.

About you

• a degree in Biomedical Science (or equivalent) with relevant work experience providing support to research or educational laboratories
• Fitness ability to do manual lifting as required in the laboratories
• Willingness to undergo vaccination or health screening as per NSW Health guidelines for this position
• Ability to apply and contribute to the development, maintenance, and review of standard technical documentation and operating procedures
• Experience providing first level support, maintenance, and training to students/researchers on common and specialized laboratory equipment, which includes engaging external parties to repair equipment
• Sound working knowledge of safety regulations and operating procedures within the laboratory environment, including relevant experience the safe handling/storage/disposal of biological waste and hazardous substances (e.g. chemical waste, compressed gases and cryogens)
• Customer service experience: Experience in any front-line service environment interacting with customers or clients. Demonstrated ability to establish and maintain working relationships with customers.

Sponsorship / work rights forAustralia
Australian Temporary Residents currently employed at the University of Sydney may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the reasons for the position.
Pre-employment checks
Your employment is conditional upon the completion of all role required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.
EEO statement
At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People, women, people living with a disability, people from culturally and linguistically diverse backgrounds, and those who identify as LGBTIQ. We welcome applications from candidates from all backgrounds.
How to apply
Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.
For employees of the University or contingent workers, please login into your Workday account and navigate to the Career icon on your Dashboard. Click on USYD Find Jobs and apply.
For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Sajad Bahram, Recruitment Operations by email to sajad.bahram@sydney.edu.au
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