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SalaryTechnical Support Analyst
Grade 7/8, ONGOING Opportunity!
What’s the Job?
In this newly created role you will support the structured, consistent approach in maintaining and nurturing the release and deployment management process, with particular focus on vulnerability management. You will be imperative in supporting our customers to ensure minimal service disruption and promoting an outstandingly positive customer experience.
A little bit about you:
To be successful in this role you will have (most, if not all) the following:
- Demonstrated technical support experience in diverse organisation across a range of simple and complex environments
- Experience in security vulnerability assessment and stakeholder engagement
- Strong experience with vulnerability impact assessments
- Highly developed written and verbal communication and interpersonal skills.
What will your day involve?
- Manage deployment activity to ensure minimal impact to the customer and business using effective release control policies, processes, and standards
- Contribute to the review and maintenance of policies, procedures, guidelines, and related documentation to support release, and ensure efficient and effective processes to minimise the impact of planned releases
- Ensure vulnerability remediation adhere to change control policies, processes, and standards are complied with and all parties understand the requirements of the policies and processes
- Develop and maintain effective working relationships with team members, stakeholders, and clients to meet defined business needs and reporting accuracy
- Maintain an understanding of the organisation, challenges, and objectives to ensure agreed changes are effectively implemented
- Analyses service and component availability, reliability, maintainability, and serviceability requirements and to ensure proposed solution/s meet service level requirements and are in line with security vulnerability best practice, and highlight key events
Benefits of working with DCS:
DCS is a great place to work, and it’s not just us saying that!
Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.
- Competitive salary range starting at $99,431 p.a + super, commensurate with experience plus access to salary packaging. Don’t forget 17.5% leave loading!
- State of the art offices across NSW
- We celebrate diversity and embrace genuinely flexible working arrangements - talk to us about what flexibility could look like for you. This includes access to compressed working hours, working in a hybrid model or from home. We are all real people with real lives!
- Excellent career development and learning development opportunities. We know that our people perform at their best when they feel valued and recognised.
- Access to exceptional health and wellbeing benefits (i.e., Fitness Passport and EAP)
- Incomparable leave benefits available – including Flex Leave and Paid Parental Leave
A little bit about us:
DCS is transforming the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make government work better.
DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.?
Visit our Careers site to find out what it means to work for us.
Our Commitment to Diversity, Inclusion & Flexibility
We are committed to diversity, inclusion, and new ways of working.
The Department of Customer Service serves all the people of NSW, and we want to reflect that diversity in our people. We welcome and encourage applications from people with disability, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQA+ community, veterans, carers, refugees, people in regional NSW and people of all ages. We strive to be an inclusive workplace where all our people can bring their authentic selves to work without judgement.
We understand that there are different ways of getting the job done and offer flexible working arrangements where and when possible.
If you do require an adjustment during the recruitment process, please notify us on your application form or contact the recruiter via email at Liza.Faraguna@customerservice.nsw.gov.au
Okay, so what’s next?
If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you!
In your cover letter please share your motivation for applying for this position and your relevant skills.
A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.
Closing Date: Friday, 16 September 2022 at 9:59am (AEST)
