Address“Want to work on technical challenges that span complex micro-service architectures, millions of users and tens of thousands of servers? Then come join our dynamic Technical Support Team and deliver products to millions of users!”
What You'll Do
The Technical Support Engineer is based within the Customer Support team here at Mimecast. We are looking for an exceptional person with a strong customer facing attitude to provide support for the Mimecast Platform to our global customer base.
Key Responsibilities:
Provide support to our worldwide customer base.
Assist customers with using the Mimecast service and ensure best practice configuration via both phone and via our ticketing system.
Investigate and troubleshoot issues and make recommendations to improve systems performance.
Maintain detailed case history and escalate issues appropriately.
Provide guidance where needed to ensure customers understand product functionality.
What You'll Bring
Knowledge of the mail flow process
Experience with administration and support of Active Directory, Azure, Google Directory, and other related technologies.
Experience with email related technology such as SMTP, TLS, SSL, and Firewalls.
Understanding of internet fundamentals, network routing, and e-mail delivery
Experience with email gateway solutions such as McAfee, MessageLabs\Symantec Cloud, Proofpoint etc. a plus.
Experience of working in a fast-paced and challenging environment
Experience of working as part of a large team
Must be able to demonstrate a strong attitude towards providing excellent customer service.
Experience of working and interfacing with external customers
Qualifications:
IT Industry Qualifications would be advantageous.
What We Bring
We are Mimecasters. And we are alive with purpose.
Your personal and professional growth matter to us. At Mimecast, we provide the tools, training, and mentorship necessary to elevate your skills and expertise continually. As you thrive, so does the organization, creating a symbiotic relationship that fuels our collective success. In return, we promise you first-class development, hybrid working, ample rewards, and a company culture you’ll find it difficult not to fall in love with.
DEI Statement
Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course.
We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.
We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application.
Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
