Address
Form of workOur client is looking for a Technical Support Engineer with a passion for e-mobility to provide technical assistance and support to their customers.
Our client is a leading provider of innovative solutions in the field of e-mobility. They are dedicated to shaping the future of transportation through cutting-edge technology and sustainable practices. As they continue to expand their presence in the market, they are seeking a talented Technical Support Engineer to join their dynamic team.
The successful candidate will play a crucial role in ensuring the smooth operation of our client's e-mobility products and services, while also assisting in troubleshooting and resolving technical issues.
Responsibilities:
- Provide technical guidance and support to customers throughout the entire lifecycle of e-mobility products, from installation to ongoing maintenance.
- Collaborate closely with the sales and product development teams to identify customer needs and provide input for product improvement.
- Conduct in-depth analysis of technical issues and develop innovative solutions to address them efficiently.
- Serve as a subject matter expert on e-mobility technology, staying up-to-date with industry trends and best practices.
- Act as a liaison between customers and internal teams, ensuring clear communication and timely resolution of issues.
- Assist in the development and delivery of training materials for customers and internal staff on e-mobility products and services.
- Proactively identify opportunities to improve processes and enhance the overall customer experience.
- Participate in product testing and validation activities, providing valuable feedback for product refinement and enhancement.
- Bachelor's degree in Electrical Engineering, Mechanical Engineering, or related field.
- Proven experience in Technical support or a similar role, preferably in the e-mobility industry.
- Strong understanding of electric vehicles (EVs) and charging infrastructure.
- Excellent communication and interpersonal skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Proficiency in relevant software and tools.
- Customer-focused mindset with a commitment to delivering exceptional service.
- Competitive salary commensurate with experience
- Comprehensive health insurance coverage
- Generous paid time off and flexible work arrangements
- Opportunities for professional development and career advancement
- Employee discounts on e-mobility products and services
Ivan Pignataro | Director
D’Arcy Weil
T:
+61 3 9999 7409
M: 0416 507 ***
E: ****@darcyweil.com
