Technical Support Officer

Our client is a dedicated OEM supplier of the highest quality product range worldwide. Join a progressive company with many perks such as an onsite gym, all the coffee in the world, and a hybrid working environment.
About the role
The beginning of a new career path with an OEM manufacturer. Get your foot in the door in a rare opportunity to grow your career.
Duties

• Provide a high level of Technical Support to the dealer network and customers.
• Manage technical assistance requests and develop timely solutions
• Monitor, assess and report technical trends to the Manager, Technical Support
• Produce high-quality Service Bulletins and Technical Tips
• Maintain the Policy and Procedure manual with specific reference to Technical Service support
• Provide Technical Support for all internal staff
• Prepare detailed product reports after investigation and ensure where necessary related parts are returned to the central office for further inspection and investigation
• Constantly upgrade knowledge by attending internal/external product and other training
• Perform other related duties as required
• Training will be provided

Skills and experience

• Motor Trade Qualification ESSENTIAL.
• Strong problem-solving and decision-making skills
• Computer literacy to an intermediate level Microsoft Office
• Excellent communication skills both written and verbal
• The ability to liaise effectively at all levels of an organization
• Previous parts interpreting experience desirable
• Power equipment product knowledge advantageous
• This role would suit a Mechanic looking to come off the tools and progress their career.

Benefits

• Attractive Salary $70,000 - $75,000 with Annual Reviews
• Conveniently located next to a train station
• State of the art facilities + Onsite employee gym
• Unlimited Coffee + Many perks!
• 2 Days WFH !!!

How to Apply
If you are interested in joining a successful business for this fantastic full-time position, please send us your resume today.
Not the job you are after? For more Technical Support Officer jobs or other automotive jobs, please see our website: www.justautomotiverecruitment.com.au
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Just Automotive Recruitment is an automotive recruitment company in Australia with difference. This difference comes from our personal industry experience and insight. All our recruiters have worked in the automotive industry.
The better we understand your requirements, the more value we can bring - whether you are looking for a new role, or need help recruiting staff. Helping people is what we're about.