Technical Support Officer

Advertised Vacancy Number: IPS/SS883627

This is a permanent part-time (0.2FTE) position commencing Term 2, 2024 

The role of the Technical Support Officer is to facilitate the installation, troubleshooting and ongoing maintenance of information systems and information technology (IT) equipment, ensuring reliability and sustainability to enhance the learning environment. This will include management of hardware and software, including servers, iPads and computer equipment and the upgrading and installation of new programs.

The successful applicant will provide advice on technical issues and collaborate with administration to maintain and develop the network system. As the school is on a shared site, suitable applicants will also provide Technical Support and training to all users across both school sites on various software applications and provide access to systems and resources. In this role, the successful applicant will be responsible for the installation, troubleshooting, and ongoing maintenance of information systems and ICT equipment in accordance with the school business needs and Department of Education policies and guidelines. This includes maintaining accurate records of ICT assets and resources and the development, implementation, and monitoring of a replacement plan.

The ideal applicant will be able to work as part of a versatile team, liaise with other Department of Education personnel and communicate with external providers. Experience working in a school will be highly regarded and, a thorough understanding of standard operating systems and their associated software. The ideal applicant will be one who is committed, able to work independently and possess strong problem-solving skills. The ability to build strong relationships and to work well with key stakeholders is highly regarded.

Established in 1914 East Victoria Park PS has been preparing our children for the future for a century. Through our motto, 'Celebrating Diversity', we aim to provide the best possible education for each child who attends our school, ensuring they develop a broad range of skills to enable them to take responsibility for their own direction and to adapt to a changing world.

With a current enrolment of just over 400 students, our committed, proactive teachers and dedicated support staff provide quality education programs tailored to meet each child's needs and expectations. Specialist learning areas include Music, Science, ICT and LOTE.

East Victoria Park PS is a level 5 Independent Public School located on the corner of Mint St and Beatty Ave which offers two Kindergarten, two Pre-primary and 13 Year 1 to Year 6 classes. Our well-resourced facilities include connected classrooms, music room, iCentre, general multi-purpose room, science room and covered assembly area, all set on extensive and attractive grounds.

This selection process will initially be used to fill the above vacancy. Applicants assessed as suitable during this selection process may be considered for other similar vacancies that occur throughout our school for up to 12 months following this initial appointment. This includes circumstances where this position becomes subsequently vacant should the successful applicant decline or vacate the advertised position. 

To be suitable for this role, you will need to demonstrate the following work related requirements (selection criteria):

• Verbal, written and interpersonal communication skills with the ability to liaise effectively with staff at all levels.
• Conceptual and analytical skills, including the ability to develop innovative solutions to information technology problems.
• Ability to install and maintain network systems incorporating the Internet and Electronic Mail.
• Organisational skills to develop effective administrative practices and the initiative to work with minimum supervision.

Applications will be assessed against these work related (selection criteria) of the position. The business needs of the school may also be considered. It is therefore recommended that you consider all information contained in the advertisement and any other related information before applying for the vacancy.

The Department is an equal opportunity employer and encourages people with disability, Aboriginal and Torres Strait Islander people and persons from culturally diverse backgrounds to apply.

Additional information about Independent Public Schools is also available here

For further job related information:

Application Instructions

All applications are submitted online. Select “Apply for Job”, at either the top or bottom of this screen and follow the instructions on your screen.

Your application should include:

• A three (3) page statement addressing the Work Related Requirements (selection criteria), in context of the role and business needs of the school
• A CV of up to three (3) pages outlining your employment history and professional learning summary relevant to this position
• The contact details for two (2) work related referees who can attest to the claims made in your written application, preferably one being your current line manager.

It is recommended you have these documents completed and ready to attach before selecting “Apply for Job”.

You are asked to complete an online application form and attach your documentation, please allow enough time to complete this process as applications cannot be accepted after the closing date and time.

After you have submitted your application online, you will receive an email confirming lodgement. If you do not receive a confirmation email, please telephone (08) 9264 4***.

If you are having difficulty submitting your online application, please telephone (08) 9264 86***for assistance.

Eligibility and training requirements

Employees will be required to:

• provide evidence of eligibility to work in Australia for the term of the vacancy;
• consent to a Nationally Coordinated Criminal History Check and obtain a current Screening Clearance Number issued by the Department of Education’s Screening Unit prior to commencement of employment;
• obtain or hold a current Working with Children Check;
• complete the Department’s induction program within three months of commencement;
• complete the Department’s training in Accountable and Ethical Decision-Making within six months of appointment and every three years thereafter;
• complete the Department’s Aboriginal and Torres Strait Islander cultural awareness online course within 3 months of commencement;
• complete any training specific to this role required by Departmental policy.

The Department applies a four (4) day breach period to this selection process.

Applications must be submitted before 4.30pm (WST) on Thursday, 28 March 2024

APPLICATIONS MUST BE SUBMITTED ONLINE

PROFORMA, FAXED, HAND DELIVERED, POSTED, EMAILED AND LATE APPLICATIONS ARE NOT ACCEPTED.