Technical Support Officer - Solar Energy - Customer Care Team

As a thriving national enterprise in the installation of Solar Energy, our client specialises in connecting people with affordable and environmentally sustainable energy for their home. Originating in 2012 with a hub on the Gold Coast, this fast-growing business has established a solid footprint across the eastern seaboard of Australia.
  
As one of Australia’s Top 10 solar power providers, this business is experiencing rapid growth and our client is looking for an enthusiastic candidate, who is highly effective at providing Technical Support to customers, has a keen eye for detail and provides support above expectation.
With a great offices located in Coombabah, complete with upbeat music, ping pong table, basketball/tennis courts and a trendy working environment, this is an opportunity to join a company that values having fun while you work.  
On a day to day basis you will liaise with customers and installers, to provide exceptional after-sales support. This includes answering technical queries and troubleshooting solutions to the enquiries received by the Customer Care Team. 
We are really keen to hear from candidates who have experience in Technical Support gained from the solar industry/or related industries. We would also welcome applications from candidates who may have a solid understanding of solar and are keen to transition into an office based support role. Full induction and training will be provided to the successful candidate.
  Job tasks and responsibilities:

• Provide phone and email based problem solving and fault finding support for customers and installers
• Generating cases via CRM to track and resolve customer enquiries
• Answering technical product/installation enquiries and troubleshooting solutions
• Liaise with operations, sales and Customer Care departments to ensure cases are dealt with efficiently
• Overseeing post solar installations and ensuring systems are commissioned as per the relevant Australian standards

Skills and experience:

• Ability to handle high volume phone calls and emails.
• Excellent written and verbal communication skills – particularly verbal communication skills that will allow quick troubleshooting over the phone by getting to the root of the issue quickly and providing a solution.
• Good organisational skills
• Technical understanding of Solar PV or direct Solar Industry experience is highly regarded
• The ability to prioritise and problem solve
• Eagerness to support all team members as required
• Proactive attitude and strong work ethic

On offer is a base salary of $70k + super, plus entry into an exciting modern business experiencing some rapid growth.
If this sounds like you, please apply with a copy of an up to date resume today as this position will be filled quickly.