Technical Support Specialist

Company
This business is a global market leading software vendor, they create a total business management software solution designed specifically for the health and wellbeing sector.
They deal with customers of all levels, from SME through to enterprise multi location clients and as a global business they operate in several countries and have thousands of customers worldwide. Their growth has been substantial over the last decade and this is due to not only a great product, but more so because of excellent staff.
Employees genuinely come first to this organisation and they absolutely invest in all staff through continuous training, education and promoting a brilliant working environment.
The Position
As the business grows in Australia, there is now the need to add another Technical Support Specialist to the team. This is an additional headcount and you will be working alongside another tech SUPPORT SPECIALIST, working as a team to support customers in Aust and NZ.
The role will be the first point of contact for all client tech support enquiries and you will be responsible for assisting customers rectify any system trouble shooting or faults. You will act as the primary point of contact in resolving, or escalating issues if need be, until an ultimate resolution is achieved through liaising with other internal departments.
The role is very customer centric and you will spend the majority of your assistance with new customers as they are on boarded onto the platform.
The Candidate
This position will be reserved for an enthusiastic and energetic individual holding a strong background in IT support, helpdesk, or general tech support from a SAAS platform.
The following characteristics and experience will be highly regarded:

• Minimum 2 years' experience working for a SAAS provider in a support capacity
• A love for providing great customer service and experience.
• The ability to multitask and apply yourself to multiple on-going matters with different clients
• Excellent communication skills
• The ability to work autonomously and liaise with clients of all levels
• IT qualifications and education at a tertiary level is an advantage, but not essential

If you have the above criteria apply below, or phone Richard on (07) 3161 6197 for more Information.