Technology Operations Manager , Parliamentary Service

We have an opportunity for a driven and motivated Technology Operations Manager to lead a high performing team to deliver quality ICT outcomes for clients across Queensland Parliament. As the Technology Operations Manager, you will lead a team of technical staff, vendors and contractors in : Operating and optimising technology platforms and applications while enhancing the customer experience and incident management processes; Ensure operational cyber and other updates are completed in a timely manner and the team has the skills and abilities to escalate support as required; Contribute to whole of service area leadership  and engage collaboratively across the IT Services Area; Contribute directly to the whole of service area outcomes of delivering a seamless customer experience; and Ensure there is development of service area and team capability (people, processes and systems) for delivery, and that a positive culture is built. If you're interested in applying, we encourage you to submit your application now via the SmartJobs website. Please be advised that this is a readvertised position. We kindly request that previous applicants refrain from reapplying. Applicants should provide a CV and a suitability statement addressing the following role requirements in particular your: Demonstrated success in developing and leading a high performing team focussed on exceptional customer service, delivering quality outcomes for clients. Experience managing an ICT and AV environment within a mission critical environment, ensuring all systems and services are stable, current and performant to maintain secure and effective operations. Experience improving IT Service Management processes and capabilities, optimising day-to-day operations to comply with industry standards and governance oversight.
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