Technology Product Advisor

Technology Product Advisor Posted Date:  19 Jan 2024 Location:  Tomago, NSW, AU At WesTrac, we’re made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance you’ve always wanted.

More development opportunities, with WesTrac's own in house RTO - 50737, access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, we’re

Made for More. About the Opportunity

As a Technology Product Advisor you will act as the conduit between customers across various sites, WesTrac and Caterpillar. This position will allow you to utilise your technology expertise and your ability to build rapport with customers to ensure that our customer sees return on investment.   Reporting to the Support & Implementation Supervisor and receiving guidance and support from the Technology Product Specialist, you will work closely with the Product & Technology Advisor on the design of customer solutions.

Regular travel will be required throughout NSW. Responsibilities will include: Providing advice, action and consultation to customers regarding implementation, faults & diagnosis, root cause analysis, maintenance & repair strategies Customer support via the WesTrac Technology phone and helpdesk systems Conducting training both in-house and to our customers on immerging technology solutions Providing hands-on technical expertise for complex issues Issuing regular technology implementation & performance reports outlining current performance or progress levels, gaps, and the progress of plans to rectify As a true expert in our technology, you will have a strong relationship with Caterpillar technology SME’s and be considered a trusted technology adviser by our customers.

Skills & Experience: Trade qualification in Automotive Electrical/Electrical, Electronics or Mechanical field with extensive years post trade experience, or; Advanced knowledge and understanding of machine control and fleet management products and their application, and high precision GNSS systems High-level knowledge and understanding of radio-based data networks Several years’ experience within operational technology industry Advanced computer literacy skills – MS Office, internet-based applications Advanced time management, planning and organisational skills with the ability to multi-task Highly developed attention to detail with the ability to analyse data and compile reports whilst providing suitable recommendations

High level of initiative and problem-solving skills with the ability to follow through with required actions What on Offer: Attractive remuneration Flexible working arrangements Income protection Insurance Up to 12 weeks Paid parental leave  Fitness passport for the whole family Free onsite yoga bootcamp Partner Discount network    Further education assistance Salary sacrificing options i.e. airline memberships, motor vehicle etc.

Discounted health insurance…